How Construction Project Managers work with Their Clients

I once heard a quote that said, “Superintendents see the future, and project managers read the owner’s mind.” I love this sentiment, and in this blog, we’re going to discuss how you can develop a strong relationship with your primary interface: the client. We’ll cover the most important things to focus on, the mindset you should have, and how to avoid common pitfalls. Let’s dive in with 10 key considerations that will help you avoid these pitfalls and change your paradigm. 

My Experience Working with A Remarkable Project Manager

Let me tell you a story that reflects the importance of understanding a client’s perspective. I once worked with a university in Tucson, and the project manager from their construction group was absolutely fantastic—one of the best I’ve ever worked with. She was very particular about every detail, from the color of the screen on the fence to the paperwork’s precision. Initially, I felt overwhelmed and victimized by these demands, constantly complaining behind closed doors.

One day, the director of construction sat me down and said, “Jason, we need you to see things like we see them. Take on our perspective, care about what we care about, and understand our struggles.” This conversation was a turning point for me. I realized I was an extension of their team, and I had to change my paradigm. Instead of feeling annoyed and victimized, I began to think about why they made certain requests and how I could support them as part of their team.

How To Find the Right Perspective As A Project Manager

It’s crucial to shift your mindset from feeling victimized to understanding and supporting your client. Even if their requests seem illogical, consider why they are asking and what they care about. This approach helps you avoid conflict and fosters a collaborative environment.

Tips for Developing Client Relationships

Here are some tips to help you develop a strong relationship with your clients:

1. Importance Of Having Clear Communication

• Use text messages, phone calls, clear pictures, and emails.
• Provide regular updates, such as weekly newsletters.
• Inform the client of any problems in real-time.

2. Importance Of Establishing Trust & Building Relationships

• Trust doesn’t happen magically; it requires effort.
• Organize team-building activities, such as pre-flight kickoff meetings.
• Continuously check in on set goals to maintain trust.

3. Importance Of Understanding the Client’s Vision & Requirements

• Know the client’s conditions of satisfaction and project goals.
• Identify and prioritize the client’s top concerns, also known as the owner’s top 10.
• Regularly review and display these priorities to ensure alignment.

4. Importance Of Flexibility & Adaptability

• Be nimble and adaptable to the client’s changing needs.
• Collaborate on finding practical solutions to their requests.

5. Importance Of Quality Assurance & Quality Control

• Deliver a high-quality product to win over the client.
• Follow stringent quality assurance and control processes.

6. Importance Of Proper Budget & Schedule Management

• Keep budgets and schedules up to date.
• Present these documents in an understandable format, highlighting key points.

7. Importance Of Proper Risk Management

• Proactively identify and manage project risks.
• Keep the client informed about risk mitigation strategies.

8. Importance Of Client Involvement

• Include clients in decision-making processes.
• Ensure they feel involved and valued to avoid contention.

9. Importance Of Healthy Conflict Resolution

• Address conflicts professionally and constructively.
• Focus on finding win-win solutions to maintain a positive relationship.

10. Importance Of Post Project Assistance

• Provide thorough support during the move-in phase.
• Maintain a helpful presence even after project completion.

Ultimately, what’s important is to understand and connect with your clients. Just as you engage with this blog, knowing how to connect with your clients is crucial for success.

I hope this blog helps you develop strong relationships with your clients and enhances your project management skills.