How to Win Friends and Influence People

Read 9 min

The People Skills That Transform Builders into Leaders

There is a moment in every builder’s career when technical skill alone stops being enough. You can know the plans, understand the specs, run the meetings, and drive the schedule, yet still struggle to influence people or move a team in the right direction. Construction can give us all the tools in the world, but without emotional intelligence and strong interpersonal skills, those tools never turn into leadership. That is why people skills, more than anything, determine who becomes truly effective in this industry.

We do not talk about this enough. We talk about scheduling, procurement, lean systems, and preconstruction. We talk about safety, quality, and logistics. But the thing that makes all of those concepts come alive is our ability to work through people. And the painful truth is that many well-intentioned builders never get taught how to do that. They are trained to solve problems, not develop influence; to push outcomes, not build relationships. That gap is costing them opportunities, costing teams productivity, and costing companies the leaders they desperately need.

When Technical Excellence Isn’t Enough

I have met dozens of builders who were brilliant in their craft but struggled when placed in positions where interpersonal skill mattered. They were the best in the field. They understood the work better than anyone. They had decades of experience. But when conflict appeared, when teams needed motivation, or when conversations became difficult, they froze, reacted poorly, or unintentionally pushed people away. That pattern is so common it is almost predictable.

The failure rarely comes from lack of knowledge. It comes from a lack of people skills. And that becomes a painful bottleneck. You may have seen this in your own career. The foreman who cannot get the crew aligned. The project manager who frustrates the client. The superintendent who loses control of meetings because they do not know how to build rapport. These people are not bad. They are not careless. They simply never learned the interpersonal skills that would unlock their potential.

We All Start From the Same Place

I share this with empathy because I started in the same place. Early in my career, I had no emotional intelligence. I was a bull in a china shop. I spoke before thinking. I reacted rather than connected. I pushed rather than influenced. I did not understand tone, timing, or tact. I was ineffective, and the painful thing is that I did not know why.

Then someone handed me How to Win Friends and Influence People, and it changed everything. It was the first book that showed me the “how” behind working with people. Not the theory. Not the philosophy. The actual mechanics of human connection. Simple concepts like remembering names, listening sincerely, appealing to other people’s interests, and avoiding arguments completely rewired how I interacted with others. I became more approachable, more effective, and more respected almost overnight. The difference was unbelievable.

A Field Story That Proves the Power of People Skills

Years later, I met one of the most talented builders of my life—a man with unmatched skill, energy, and potential. But he was going in the wrong direction. He felt ineffective, frustrated, and disconnected. His confidence was slipping. His influence was shrinking. He was considering leaving the industry altogether.

I recommended he read the same book that changed my life. Within weeks, the transformation was visible. He regained his composure, his empathy, and his ability to connect. His marriage improved. His relationship with his kids improved. His leadership at work skyrocketed. He told me, “Jason, if I hadn’t read that book, I probably would have quit.”

That is the power of emotional intelligence. That is the power of people skills. They are not small add-ons to your career. They are the bridge between technical ability and effective leadership.

The Emotional Insight: People Skills Are the Real Differentiator

Construction is a people-first business. We build with steel, concrete, and systems, but success is created through relationships, trust, clarity, and influence. Eighty to ninety percent of your career will revolve around people. Not drawings. Not budgets. Not schedules. People.

And that means emotional intelligence becomes the ultimate multiplier. It enhances every interaction. It prevents conflict. It elevates communication. It opens doors. It earns trust. It protects careers. It builds teams. It is the difference between a good builder and a great leader.

Dale Carnegie captured it beautifully: “The only way to get the best of an argument is to avoid it.” He was not talking about avoiding accountability. He was talking about avoiding ego, accusation, and the emotional battles that tear teams apart.

This mindset does not weaken leadership. It strengthens it. It elevates it. It turns leaders into people who build not only projects but human beings.

Fundamental People Skills Every Builder Can Learn

The skills that transform leaders are not complicated. They are practical and immediately usable. Concepts like talking in terms of the other person’s interests, appealing to nobler motives, letting others save face, and calling attention to mistakes indirectly become powerful tools in your daily interactions.

Here is one small example. Imagine telling workers, “Keep the bathrooms clean.” That feels bossy and self-centered. But imagine saying, “When we protect this space, we protect the next crew that walks in here. We respect the workers who rely on this room throughout the day.” One statement demands compliance. The other inspires dignity.

A small shift in language changes everything.

When to Apply People Skills and When to Build the Team

There is a time for gentle influence, and there is a time for strong, direct coaching. These concepts do not conflict. They complement each other. Most interactions require empathy, tact, and emotional intelligence. Those concepts are essential for dealing with clients, workers, trade partners, and most professionals.

However, when you are developing a high-performing leadership team, you sometimes need radical candor. Elite teams SEAL teams, Olympic athletes, professional sports organizations grow through direct feedback and high accountability. Construction leadership teams operate the same way. Healthy conflict builds trust. Directness builds clarity.

The key is knowing the difference. Dale Carnegie principles are the general rule. High-accountability conversations are the exception used only when building a team that must operate at a superior level.

How This Elevates Construction as an Industry

Imagine the impact if people across our industry mastered these skills. Foremen would communicate clearly without confrontation. Superintendents would guide workers with respect and influence. Project managers would connect with clients, eliminating unnecessary conflict. Executives would inspire loyalty and alignment. Families would communicate better. Kids would be raised by parents who listen deeply and care sincerely. The ripple effect would reach far beyond construction.

If we want to elevate our projects, we must first elevate our people. And if we want to elevate our people, we must teach them emotional intelligence.

This is why Elevate Construction exists: to train builders, develop leaders, and bring dignity and skill back to the heart of our industry.

If your project needs superintendent coaching, project support, or leadership development, Elevate Construction can help your field teams stabilize, schedule, and flow.

Practical Ways to Build People Skills Today

Strong people skills grow through deliberate practice. You can start small. Pick one concept from the book and use it today. Focus on remembering names. Ask sincere questions. Appeal to noble motives. Plan your next difficult conversation using principles that lead to a win-win. Small, repeated steps create remarkable change.

Here are a couple of simple practices that fit naturally into daily work.

  • Before entering a difficult conversation, pause and consider the other person’s point of view.
  • During meetings, speak last instead of first to allow the team’s ideas to surface.

These practices create connection, reduce friction, and allow influence to grow organically.

A Call to Action for Builders Who Want to Lead

If you want to take a major step forward in your leadership journey, read How to Win Friends and Influence People. Not casually. Not halfway. Read it deeply. Read it every year. Listen to the Audible version and let the narrator bring the concepts to life. If you let this book guide your mindset and your interactions, your career will shift dramatically. You will interact differently, lead differently, and build differently.

Construction does not need more forceful leaders. It needs more influential ones. And influence begins with people skills.

Conclusion: Influence Is a Form of Service

At the end of the day, emotional intelligence is not about manipulation. It is about contribution. It is about showing up in a way that lifts people. It is about creating environments where teams thrive, families flourish, and work becomes meaningful. People skills turn builders into leaders because leadership is not about authority. It is about service.

As Marcus Aurelius said, “Waste no more time arguing what a good man should be. Be one.” That is the invitation. Be the leader who elevates others.

Frequently Asked Questions

Why are people skills so important in construction?
Because construction is a people-first industry. Schedules, systems, and tools only work when people are aligned. Influence, communication, and emotional intelligence drive every aspect of project success.

Can emotional intelligence really be learned?
Absolutely. Emotional intelligence is a skill set, not a personality trait. With practice, repetition, and good models especially through books like Dale Carnegie’s you can grow dramatically.

How do people skills impact safety, quality, and flow?
Teams perform better when trust is high, communication is smooth, and conflict is handled respectfully. People skills reduce rework, minimize accidents, and create environments where flow can actually happen.

Does this replace accountability or tough conversations?
Not at all. Emotional intelligence enhances accountability. It allows tough conversations to be delivered with respect, clarity, and dignity so real progress can occur.

Where should I start if I want to improve my people skills?
Start by reading How to Win Friends and Influence People and applying one principle a day. Pair it with real-world practice in meetings, huddles, and one-on-one interactions. Progress comes quickly when you commit sincerely.

 

If you want to learn more we have:

-Takt Virtual Training: (Click here)
-Check out our Youtube channel for more info: (Click here) 
-Listen to the Elevate Construction podcast: (Click here) 
-Check out our training programs and certifications: (Click here)
-The Takt Book: (Click here)

Discover Jason’s Expertise:

Meet Jason Schroeder, the driving force behind Elevate Construction IST. As the company’s owner and principal consultant, he’s dedicated to taking construction to new heights. With a wealth of industry experience, he’s crafted the Field Engineer Boot Camp and Superintendent Boot Camp – intensive training programs engineered to cultivate top-tier leaders capable of steering their teams towards success. Jason’s vision? To expand his training initiatives across the nation, empowering construction firms to soar to unprecedented levels of excellence.

On we go

Posted in All

You are not a Victim!

Read 9 min

Why Victim Thinking Will Hold You Back in Construction

There is a moment in every builder’s life when the jobsite teaches a lesson far bigger than rebar, schedules, or steel. It is the moment you realize that the only thing truly in your way is the story you tell yourself about why you can’t win. I have seen brilliant people stall their careers because they believed circumstances controlled them. I have also seen ordinary people become phenomenal builders because they chose to stop being victims and start being victors. That choice changes everything. And in construction, where pressure is high and expectations are real, it is one of the most important mindsets you will ever develop.

When I talk with teams across the country through Elevate Construction and LeanTakt, the pain I hear over and over again is the same. People feel trapped. They feel held back. They feel like someone else determines their success. It shows up in every role. A field engineer blames procurement delays. A superintendent blames the trade partner. A worker blames the foreman. A PM blames corporate. And when that pattern settles into a culture, the entire project becomes reactive instead of proactive. The work slows down, relationships deteriorate, and people suffer under the weight of frustration instead of the clarity of ownership.

The failure pattern is always the same. Victim thinking convinces you that progress is impossible unless the world around you changes first. It tells you that you need permission, you need luck, or you need someone to rescue you. And what makes it dangerous is that it feels logical in the moment. When you are overwhelmed, undertrained, or unsupported, it is easy to believe the story that your hands are tied. I get it. I have lived it. That is why I can empathize deeply with anyone who feels stuck. But empathy alone is not enough. Eventually, we must pivot from “I can’t” to “I will.” That pivot is where success begins.

I once had to face this lesson the hard way. Early in my career, I was transferred to Austin as the lead field engineer. I was not ready. I did not have the skills. And instead of facing that truth with humility, I blamed everyone else. I told myself I could not succeed because the team wasn’t supporting me, because people didn’t listen, because circumstances were unfair. It felt easier to blame the environment than admit I lacked the competence I needed. That mindset cost me dearly. I was demoted. And the moment I heard the words, I realized everything I had been saying was not only wrong but destructive to my own future. I had been living as a victim, not a builder.

That moment cracked me open. It hurt, but it also awakened something in me. I discovered that my success or failure would never be dictated by other people. It would always come down to my choices, my discipline, and my willingness to be responsible. That emotional insight changed the trajectory of my entire career. And I would argue it is the same turning point every great leader eventually reaches. We grow when we stop waiting for someone to fix our lives and start becoming the kind of leaders who fix things themselves.

The Mindset Shift That Changes Everything

A growth mindset is not a cliché or a motivational slogan. It is a concrete, practical tool that affects schedules, productivity, communication, and career progression. People with a fixed mindset cling to the appearance of competence instead of the pursuit of improvement. They defend their mistakes instead of learning. They guard their pride instead of developing skill. But people with a growth mindset see every problem as a stair step. They absorb criticism. They study. They adapt. They fail forward. And because of that, they rise.

In construction, the difference shows up immediately. A fixed-mindset superintendent says, “They won’t let me.” A growth-mindset superintendent says, “I will figure it out.” A fixed-mindset worker says, “I tried.” A growth-mindset worker says, “I will.” One of them ends the day frustrated, and the other ends the day stronger.

Why Sharing Knowledge Elevates Everyone

One of the reasons Elevate Construction hosts the podcast, creates training, and shares lessons freely is simple. I believe knowledge should flow quickly to the field. If I read a book that takes four days to process or go through an eight-week Lean training that changes everything on a project, I don’t want that to sit on a shelf. I want to compress the time it takes for people to get the insight they need. When teams learn faster, they stabilize their projects faster. And when they stabilize their projects, they protect their families, their health, and their careers.

So when I ask you to share what you learn, it is not about likes or views. It is about multiplying wisdom.

The Turning Point: Extreme Ownership

There is a moment in leadership where you must decide that everything in your sphere is yours to own. Not in a punitive way, not in a way that takes on injustice or illegal behavior, but in the practical sense that if something went wrong in your zone of influence, you will be the one to fix it. That mindset sets you free because it moves all your power back into your own hands. You stop waiting. You start acting.

From that mindset flow three essential habits:

  • You commit to continuous training because skill removes fear.
  • You stop blaming and start solving because responsibility creates momentum.
  • You pursue growth because you recognize that stagnation is just another form of victimhood.

When you internalize those habits, you become the type of builder who elevates every environment you enter. And if your project needs superintendent coaching, project support, or leadership development, Elevate Construction can help your field teams stabilize, schedule, and flow.

Working Hard, Working Smart, and Refusing to Quit

Every successful person I know in this industry has a story beneath the surface that most people never see. Thousands of hours of flight time, books, training sessions, certifications, night shifts, morning huddles, conflict resolutions, and relentless effort. The surface looks calm, but underneath is a decade of grinding. That is why it is so misleading when people say, “They had it easy” or “They got lucky.” No. Most of the time, they simply refused to quit.

Great builders are forged in the daily decision to keep improving. They don’t play the victim. They don’t waste time blaming. They stay locked in on the mission. They visualize winning. And they learn to avoid the behaviors that kill momentum, such as criticizing, comparing, contending, or complaining. The best teams stay focused, keep the energy positive, and push forward with intention.

The Importance of Environment and Accountability

If you want to stop being a victim, you must stop surrounding yourself with people who encourage victim thinking. Accountability is one of the greatest gifts you can receive. Hang around people who demand excellence from themselves. Study the people you want to become. Learn their habits. Implement their patterns. If you read their books and listen to their decision-making process, you will eventually begin thinking at their level. Your environment will either anchor you or elevate you.

And when you feel yourself slipping, when your shoulders are slumped and your energy dips, use every tool available to reset your mindset. Motivational videos. Music. Visualization. Physical posture. Breathwork. These are not gimmicks. They activate the state you need to perform at your best.

We Need Millions of Builders With a Victor Mindset

The construction industry will not change because of systems alone. It will change because people change. If millions of workers replace victim thinking with ownership, determination, and dignity, our industry will transform. Projects will stabilize. Families will thrive. Burnout will decline. And leadership will spread through the field like an electrical current.

At Elevate Construction and LeanTakt, this is why we train. This is why we teach. This is why we share openly. We want every builder—no matter their background, identity, gender, or experience—to know they deserve a remarkable career and a life that works. No one gets left behind. No one gets diminished. Everyone gets elevated.

Conclusion: Act, Don’t Be Acted Upon

You are not here to be controlled by circumstance. You are here to act, to build, to serve, and to become someone your family, your team, and your community can rely on. Remember the quote from William Ernest Henley: “I am the master of my fate, the captain of my soul.” That line is not poetry. It is instruction.

The challenge I leave you with is simple. For the next seven days, remove every victim phrase from your vocabulary. Replace “I’ll try” with “I will.” Replace “They won’t let me” with “I’ll find a way.” Replace “I can’t” with “Who is going to stop me?”

When you make that shift, you will feel something unlock inside you. That feeling is freedom. And it is the beginning of leadership.

FAQ

What is a victim mindset in construction?
A victim mindset is when a worker or leader believes external circumstances are responsible for their lack of progress. This removes their ability to act, solve problems, and grow. In construction, it often leads to stalled projects, poor communication, and burnout.

How does a growth mindset help builders?
A growth mindset allows builders to absorb feedback, learn new skills, and continuously improve their performance. It turns challenges into opportunities and creates leaders who elevate their teams instead of blaming them.

Can someone shift from victim thinking to ownership quickly?
Yes. The shift begins the moment a person decides to take responsibility. The habits take time to develop, but the decision happens instantly. Once people taste the empowerment of ownership, momentum builds rapidly.

What role does training play in eliminating victim thinking?
Training builds competence, and competence eliminates fear. When people do not feel capable, they default to blame. When they are trained, supported, and coached, they begin acting with confidence and initiative.

How does Elevate Construction support leaders in this mindset shift?
We provide superintendent coaching, leadership development, LeanTakt training, project stabilization, and systems that help teams flow. The mindset shift becomes sustainable when paired with practical tools and proven systems.

 

If you want to learn more we have:

-Takt Virtual Training: (Click here)
-Check out our Youtube channel for more info: (Click here) 
-Listen to the Elevate Construction podcast: (Click here) 
-Check out our training programs and certifications: (Click here)
-The Takt Book: (Click here)

Discover Jason’s Expertise:

Meet Jason Schroeder, the driving force behind Elevate Construction IST. As the company’s owner and principal consultant, he’s dedicated to taking construction to new heights. With a wealth of industry experience, he’s crafted the Field Engineer Boot Camp and Superintendent Boot Camp – intensive training programs engineered to cultivate top-tier leaders capable of steering their teams towards success. Jason’s vision? To expand his training initiatives across the nation, empowering construction firms to soar to unprecedented levels of excellence.

On we go

Posted in All

Build a Little Better – Weight of every Worker

Read 9 min

How Great Builders Lead With Safety Every Single Day

There is a moment in every builder’s career when safety stops being a rulebook and becomes something far more personal. It becomes a responsibility carried in the gut, felt in the heart, and reinforced with every step onto the jobsite. When that shift happens, everything changes because a safe project is not merely the outcome of policies. It is the byproduct of leadership that refuses to let safety become optional.

Many teams struggle because safety sits on the periphery. It’s the thing we “review after the meeting,” or the topic saved for PowerPoints and compliance audits. And when safety is treated like a task instead of a value, the result is always the same: teams react, scramble, and hope. Hope is not a strategy, and in construction, hoping for safety guarantees preventable harm.

What I want to share in this blog is simple, direct, and deeply personal: if we do not feel responsible for the safety of every single person on the site every day we still haven’t grasped what safety truly means.

The Pain We Don’t Talk About Enough

Every construction team knows the feeling of watching safety slip. One day the bathrooms look rough. Another day the huddle feels rushed. Then a crew starts without a permit, or someone works too close to an unprotected edge.

None of these moments begin as catastrophes, but they are indicators small cracks in a foundation. Left unchecked, those cracks become failures. And what hurts most is that none of it happens because people don’t care. It happens because safety has not been built into the leadership rhythm of the day.

When safety becomes something we “get to eventually,” it becomes the first thing the field loses and the last thing the team tries to recover.

The Failure Pattern That Slows Every Project

There is a predictable pattern on projects where safety is not a lived priority:

Teams hope safety was handled in the morning. Leaders rely on someone else to cover it. Superintendents focus on procurement or schedule before checking the perimeter. Workers begin without clarity or accountability. And the jobsite slowly becomes reactive instead of stable.

Safety is not a compliance issue, it is a flow issue.

When people don’t feel safe, they don’t move well, think clearly, or work confidently. The entire project slows down, variation increases, and leadership shifts into firefighting mode. That is the opposite of LeanTakt-style stability, and it steals the very thing every project needs: predictable flow.

Why This Hits Home for Me

Years ago, I heard a speaker say something that struck me so deeply I can still feel the moment:
“If you don’t feel responsible for the safety of every single person on your site, then you still don’t get it.”

That was the first time I realized safety isn’t about paperwork or walkthroughs or compliance metrics. It is about ownership. Not partial. Not delegated. Complete.

If someone gets hurt, that’s on me.
If someone misses a hazard, that’s on me.
If someone goes home unsafe, that’s on me.

That level of responsibility changes how you walk a jobsite. It changes how you start a morning. It changes how you lead.

A Short Field Story That Transformed My Leadership

On a project in Southern California, I visited a site where a superintendent’s leadership completely reset my standard for what safety could look like. He didn’t start his day with the schedule. He didn’t start with manpower. He didn’t start with procurement.

He started with the bathrooms.

Every. Single. Day.

To him, clean, stocked, graffiti-free restrooms were the clearest indicator of whether the project respected its people. When the bathrooms were clean, the site ran clean. When the bathrooms were disorganized, the site was disorganized.

And here’s the insight he taught me without ever saying a word:
If we can’t take care of the basics that keep workers safe, healthy, and dignified, we’ll never take care of the complex systems that keep them alive.

The Emotional Insight Behind Truly Safe Leadership

The turning point is realizing that safety must be the first thought, not the eighth.
It must shape the first 30 minutes of your day.
It must define how you evaluate your team’s readiness.
It must become part of your identity as a leader.

When safety is the first instinct, everything else aligns communication improves, planning stabilizes, crews get what they need, and the project begins to flow.

Safety is the purest expression of respect for people.
And respect for people is the foundation of Lean, Takt planning, and every form of excellent construction delivery.

How Safety Becomes Leadership, Not Compliance

Safety becomes a powerful system when it becomes instinctive. Great builders develop a rhythm where every morning begins with questions that anchor the project in stability.

They start by asking:
Are we safe right now?

Then they check orientation, permits, JHAs, huddles, restrooms, traffic control, public interface, and high-risk work. Not in a frantic rush, but in a calm, disciplined manner. This is the daily tuning that makes a project predictable.

Most importantly, they ask:
Does today feel stable? Or does something feel off?

Great leaders listen to their gut. They sense when crews are rushing. They notice when a foreman seems distracted. They anticipate when a risk is hiding beneath the surface.

This intuition is not magic it’s the outcome of consistency.

When Safety Leads, Everything Else Improves

I have seen this pattern on hundreds of projects:
When safety goes up, rework goes down.
When safety goes up, communication improves.
When safety goes up, worker morale increases.
When safety goes up, schedule flow stabilizes.

Safety is not an obstacle.
Safety is not overhead.
Safety is the engine that makes everything else run.

This is why, at Elevate Construction, we teach teams how to integrate safety into Takt structures, Last Planner routines, and superintendent standard work. And if your project needs superintendent coaching, project support, or leadership development, Elevate Construction can help your field teams stabilize, schedule, and flow.

The Framework for Safety-First Leadership

Here is the pattern great builders follow, always in paragraph form because it lives in practice not on checklists:

A safety-first leader arrives on site and immediately checks whether the job feels stable. They observe the conditions without rushing and without distraction. They engage with superintendents about morning huddles, permits, high-risk activities, crew readiness, and public interface. They walk the perimeter and bathrooms because those environments reveal whether the team is respecting the people who do the work. They ask questions, not to enforce rules, but to understand the site’s condition. They look for energy, clarity, and calm and if anything feels off, they intervene with empathy and urgency.

This pattern becomes the daily habit that shapes culture. And culture is what keeps people safe.

Practical Guidance You Can Implement Tomorrow

Leaders who excel at safety treat it as a personal system, not a policy. They customize the questions they ask. They define the indicators they watch. They create their own rhythm of observations. And they reinforce safety through their presence rather than through reprimands.

A few powerful touchpoints often make the difference, used naturally as part of the day:

  • Checking restrooms as the first visual indicator of respect and stability.
  • Reviewing JHAs and permits by asking questions, not lecturing.
  • Walking the site perimeter with fresh eyes every morning.

These habits signal to crews that safety is genuine, not performative. When workers trust leadership, they communicate openly. And when communication opens, risks surface early instead of hiding beneath the chaos.

Safety, Respect, and the Mission of Elevate Construction

The heart of Elevate Construction will always be the belief that people deserve to go home safe and proud at the end of every day. LeanTakt teaches us to stabilize systems, but safety teaches us to stabilize people. The best teams understand that these two ideas are inseparable.

When safety becomes the first thought of every leader on the site from director to foreman the project flows with dignity and intention. And when we build that way, we honor our craft, our workers, and our customers.

 

A Challenge for Every Builder

Tomorrow morning, before you check emails or jump into meetings, ask yourself one question:

What is the first thing on my mind when I walk onto the jobsite?If the answer is anything other than safety, we have an opportunity to grow. And growth is what keeps this industry alive. As the Stoics remind us, “What stands in the way becomes the way.”
Safety is not in the way of great construction it is the way.

Frequently Asked Questions

How do I get my entire team to adopt a safety-first mindset?
Culture shifts when leaders model the behavior consistently. When the team sees safety as your first instinct every morning, it becomes their instinct too. Discussions, observations, and gentle accountability reinforce the pattern until it becomes the standard.

What is the most reliable indicator that a jobsite is safe?
Look at the restrooms and the perimeter. Clean, organized environments almost always reflect stable operations, good planning, and respectful leadership. Disorder in these areas nearly always signals deeper issues.

How do I balance safety with schedule pressure?
Safety enhances schedule flow rather than hindering it. When crews feel safe and informed, their work becomes more predictable, leading to fewer interruptions, fewer errors, and fewer emergencies.

What should I do when a trade partner resists safety expectations?
Engage with their leadership early, clarify expectations visually, and connect requirements to protecting their workers not controlling them. Most resistance dissolves when people feel respected and included.

How can Elevate Construction help my project improve safety and leadership?
We provide superintendent coaching, leadership development, onsite training, and system integration that connect safety, schedule, and flow. Our guidance focuses on stabilizing teams, aligning daily operations, and building a culture where safety becomes the natural byproduct of excellent leadership.

 

If you want to learn more we have:

-Takt Virtual Training: (Click here)
-Check out our Youtube channel for more info: (Click here) 
-Listen to the Elevate Construction podcast: (Click here) 
-Check out our training programs and certifications: (Click here)
-The Takt Book: (Click here)

Discover Jason’s Expertise:

Meet Jason Schroeder, the driving force behind Elevate Construction IST. As the company’s owner and principal consultant, he’s dedicated to taking construction to new heights. With a wealth of industry experience, he’s crafted the Field Engineer Boot Camp and Superintendent Boot Camp – intensive training programs engineered to cultivate top-tier leaders capable of steering their teams towards success. Jason’s vision? To expand his training initiatives across the nation, empowering construction firms to soar to unprecedented levels of excellence.

On we go

Posted in All

Build a Little Better – Succeeding in your Next Role!

Read 8 min

How to Start a New Assignment and Set Yourself Up to Win

Starting a new assignment in construction is one of the most defining moments in a leader’s career. It is a reset point. A clean break. A chance to decide who you will be in this role and how you will show up every single day. Most people rush into a new assignment with energy and excitement, but without intention. They inherit calendars, habits, meetings, and expectations without stopping to design the system that will actually make them successful.

I have learned, sometimes the hard way, that how you start determines how you finish. When leaders struggle in a new role, it is rarely because they lack skill or commitment. It is almost always because they never paused long enough to define the role, set standards for themselves, and build the habits and systems that would carry them forward.

The Pain of Stepping Into a New Role Unprepared

Construction moves fast. When you start a new assignment, there is pressure to prove yourself immediately. You feel the weight of expectations from leadership, the team, and the project. Meetings start filling your calendar. Emails pile up. Problems come at you before you have even unpacked your bag.

Many builders feel this quiet anxiety that they are reacting instead of leading. They stay busy all day but struggle to point to real progress. They go home exhausted, wondering why the role feels harder than it should. This is not because the role is impossible. It is because the foundation was never intentionally built.

The Common Failure Pattern

The most common mistake when starting a new assignment is assuming the role will define you instead of you defining the role. People accept job titles without clarifying what success actually looks like. They carry over old habits that no longer serve them. They keep outdated meetings, cluttered systems, and reactive schedules.

Without clarity, leaders drift. They become firefighters instead of planners. They become busy instead of effective. Over time, the role controls them instead of the other way around.

Why This Is Not a Personal Failure

If this has happened to you, it is not a character flaw. Construction rarely teaches people how to intentionally start a role. We promote good builders and expect them to figure it out. We hand them responsibility without giving them the space or tools to reset.

I have been there myself. Early in my career, I worked long hours, reacted constantly, and carried stress home because I never stopped to design my role. Everything changed when I learned to approach a new assignment with intention.

A Field Story From the Research Laboratory

When I started as the lead superintendent on a research laboratory project, I made a decision to do things differently. Before the job truly began, I closed out my previous role. I archived files, shut down unnecessary meetings, and cleaned up my digital and physical workspace. That process alone created mental clarity.

Then I sat down and defined what the role of lead superintendent truly meant on that project. Not what a textbook said. Not what a job posting described. What the role actually needed to be to serve the team and the work.

That decision set the trajectory for one of the most successful assignments of my career.

Defining the Role Before You Live It

Every new assignment should start with a written definition of the role. This is not about authority or title. It is about function. What does this role need to do every day to create flow, stability, and clarity for others.

For me, defining the role meant recognizing that a lead superintendent must see the future, remove roadblocks, plan and prepare work, scale communication, and hold the project accountable to time and standards. Writing this down created a compass. When decisions came up, I could ask whether my actions aligned with that role.

Setting Resolutions That Guide Behavior

Once the role is defined, the next step is personal resolutions. These are commitments about how you will act, speak, think, and show up. Resolutions shape execution. They define how the role is lived, not just what the role is.

I made resolutions about my appearance, my language, my preparation, and my mindset. I committed to daily time in the drawings, consistent mentoring, honest communication, and intentional partnership with the project manager. These resolutions became non negotiables that guided my behavior when pressure hit.

Building Habits That Support the Role

Roles and resolutions mean nothing without habits. Habits are how intention becomes reality. When starting a new assignment, leaders must deliberately design habits that support success.

Daily time in the drawings, time in the schedule, reflection walks, mentoring check ins, and learning time are not extras. They are foundational. These habits allowed me to stay ahead instead of reacting. Over time, they created rhythm and confidence.

Turning Habits Into Leader Standard Work

Habits must be protected by structure. That is where leader standard work comes in. Leader standard work is simply the recurring activities that must happen for the role to succeed.

I put these items directly into my calendar. Drawing review, schedule review, walks, mentoring, and planning time were blocked and protected. This shifted my focus to the vital few things that drove results instead of the endless urgent requests that fill a day.

Designing Meetings Around What Matters Most

Meeting overload is one of the fastest ways to lose effectiveness. When starting a new assignment, leaders must intentionally design their meeting structure instead of inheriting chaos.

I always started with personal and family commitments. Then leader standard work. Only after those were protected did I schedule team meetings, coordination meetings, and trade partner meetings. This ensured that meetings served the work instead of consuming it.

A well designed meeting structure creates predictability for the team and space for leadership.

  • Personal and family time must be protected first because burned out leaders cannot lead well
  • Leader standard work must be scheduled before meetings so planning and thinking are never crowded out

Ensuring You Have the Right Tools and Training

No role succeeds without the right tools, equipment, training, and time. When starting a new assignment, leaders must inventory what they need to do the job well.

That includes field tools, desk setup, software, planning boards, and learning resources. It also means planning future training, certifications, and reading. Growth should be intentional, not accidental.

Creating a System That Defines Winning Daily

One of the most powerful practices I developed was defining what winning looks like every day. Each morning, I reviewed my role, my resolutions, my calendar, and my priorities. I planned the day on paper before reacting to it.

This simple discipline ensured that every day had purpose. Even when challenges arose, I knew what mattered most and could adjust without losing direction.

How This Connects to Elevate Construction

At Elevate Construction, everything we teach centers on intentional systems that support people and flow. Starting a new assignment the right way is foundational to LeanTakt, leadership development, and sustainable performance.

If your project needs superintendent coaching, project support, or leadership development, Elevate Construction can help your field teams stabilize, schedule, and flow.

Conclusion: Start the Way You Want to Finish

A new assignment is a gift. It is a chance to reset habits, clarify purpose, and design a system that works. Do not rush past that opportunity. Take the time to define the role, set resolutions, build habits, and protect leader standard work.

As Peter Drucker reminded us, effectiveness is doing the right things. When you start a role with intention, you give yourself and your team the best chance to succeed.

Frequently Asked Questions

Why is defining the role so important when starting a new assignment
Because clarity prevents drift and ensures your daily actions align with what the project truly needs.

What is leader standard work
Leader standard work is the recurring activities a leader must perform to keep the system stable and effective.

How much time should be spent planning each day
Even a short daily planning session creates clarity and reduces reactive behavior throughout the day.

Can this approach work for any construction role
Yes. Superintendents, project managers, engineers, and leaders at all levels benefit from intentional role design.

How does Elevate Construction help leaders in new assignments
Through coaching, training, and systems that help leaders build clarity, stability, and flow from day one.

 

If you want to learn more we have:

-Takt Virtual Training: (Click here)
-Check out our Youtube channel for more info: (Click here) 
-Listen to the Elevate Construction podcast: (Click here) 
-Check out our training programs and certifications: (Click here)
-The Takt Book: (Click here)

Discover Jason’s Expertise:

Meet Jason Schroeder, the driving force behind Elevate Construction IST. As the company’s owner and principal consultant, he’s dedicated to taking construction to new heights. With a wealth of industry experience, he’s crafted the Field Engineer Boot Camp and Superintendent Boot Camp – intensive training programs engineered to cultivate top-tier leaders capable of steering their teams towards success. Jason’s vision? To expand his training initiatives across the nation, empowering construction firms to soar to unprecedented levels of excellence.

On we go

Posted in All

Quality as Management

Read 9 min

Quality as a Method: How High-Intention Systems Build Remarkable Projects

Quality in construction is never a mystery. It never shows up by luck, and it certainly doesn’t arrive because someone “hopes” the team will do it right. Quality is the direct result of teams who work with high intention, sincere effort, intelligent direction, and skillful execution. When we allow the process to guide us and we bring clarity all the way to the craft worker, quality becomes not only achievable but predictable. And predictable quality is the foundation of predictable flow.

Most builders want this. Most owners expect this. Yet on many projects, quality becomes an afterthought an item on a spreadsheet, a checklist done hastily, or a moment of wishful thinking before crews mobilize. And when that happens, leaders feel the symptoms immediately. The team becomes reactive instead of proactive. Rework creeps in quietly. Workers are confused about expectations. The job begins to slip out of control. Nothing will drain the life out of a project faster than a quality system that is disconnected from the daily work.

If your project needs superintendent coaching, project support, or leadership development, Elevate Construction can help your field teams stabilize, schedule, and flow.

This blog is about changing that story. It’s about using quality as the actual method to run your project not as a side task, not as a box to check, but as the operational backbone. When teams do this, everything improves. Safety becomes more consistent. Cost becomes more predictable. Schedule becomes more stable. And the project’s entire experience improves for the workers, for the customers, for the partners, and for the organization.

Why Quality Falls Apart on Construction Sites

On many projects, quality is treated like a secondary process. It lives in a binder somewhere. It’s printed on walls but never practiced. It becomes the thing people chase after instead of the thing that guides them. When quality is detached from the real work, several predictable failure patterns appear.

Crews move forward before expectations are clear. Foremen install work before attending pre-construction meetings. Workers build from memory instead of from visual standards. Field engineers lose sight of follow-up inspections. Project managers assume someone else is “covering quality” and later discover it wasn’t happening at all. These patterns are not the result of bad people. They are the result of fragmented systems.

And when the system is fragmented, everyone feels lost.

Some leaders respond by pushing harder. Some begin fighting fires. Others retreat to the trailer and drown in emails. But none of those actions solve the fundamental problem: quality is not integrated into the way the team runs the job. Until that changes, nothing else will.

A Field Story That Changed Everything

Years ago, I was consulting on a large project in Southern California. It was a beautiful job with a solid team, but one superintendent stood out. While most superintendents managed by walking the site or staying deep in the schedule, this superintendent managed almost entirely through the quality process. He didn’t use quality as a documentation requirement; he used it as the mechanism to run the project.

Every trade partner went through a pre-mobilization discussion. Every scope had a prepared pre-construction meeting. Every crew installed its first representative sample with the superintendent and foreman standing shoulder to shoulder, reviewing expectations together. Follow-up inspections were scheduled with intention. Closeout steps were predictable and enforced.

He wasn’t rigid. He wasn’t authoritarian. He simply let the quality process become the spine of the entire project. And the results were unmistakable.

The job finished early. The job finished under budget. The owner was thrilled. The teams loved working with him. And he was promoted to general superintendent shortly after.

Watching him proved something important: quality can be a method—not a burden.

The Emotional Insight: Quality Doesn’t Work Unless It Reaches the Worker

Everywhere I go, I see beautiful quality processes on paper. Companies proudly print five-step or seven-step diagrams. They create templates, logs, procedures, and presentations. Yet most of these processes die before they reach the worker. The checklists stay buried in software. The expectations stay locked in submittals. And the worker is left guessing.

That’s the heartbreak of our industry: workers want to do quality work. Foremen and trades want to take pride in what they build. But pride requires clarity. And clarity requires a system that consistently delivers expectations to the people installing the work.

Quality fails when the worker doesn’t know what “good” looks like.

That is why a quality system must be visual. It must be simple. It must be accessible. And it must be used every day. When we don’t give teams visuals, checklists, and clear expectations, we sabotage them. When we give them the tools, we elevate them.

The Framework: Integrating Quality Into the Way You Run the Project

A project thrives when quality becomes the backbone of planning and execution. The framework is simple, but it requires discipline.

Start With High Intention After Buyout

Once contracts are in place, leaders must clarify expectations immediately. This means informing trade partners of safety standards, quality requirements, submittal deadlines, pre-construction meeting dates, and upcoming milestones. This is not a suggestion. It is a necessary step.

Hold Effective Pre-Construction Meetings

The real work begins here. A pre-construction meeting must be prepared in advance with specs, submittals, RFIs, company expectations, manufacturer guidelines, safety requirements, and any historical lessons the team knows. When these meetings are done well, the entire crew is set up to win.

Create a Visual Feature-of-Work Board

This is the missing piece on most projects. A feature-of-work board turns expectations into a visual format the crew can use daily. It becomes the reference point for foremen, workers, inspectors, and field leadership.

Perform First-In-Place Inspections

Once work begins, stop and inspect a representative sample. Does it match the feature-of-work board? Are there adjustments needed? Are workers aligned with expectations? This is where quality control becomes a team sport.

Follow Up and Close Out Properly

Follow-up inspections are not optional. Neither is the closeout process. Trade partners must finish as they go. Unfinished work is waste. And waste destroys flow.

When leaders build this system, they no longer manage chaos they manage clarity.

Quality as the Backbone of the Team Meeting

One of the most powerful methods I’ve ever seen is using the quality process as the structure of the weekly team meeting. Instead of scrambling through random topics, the meeting becomes an intentional walkthrough of the project’s quality milestones.

This can include a point-of-release chart that tracks each trade partner’s progress:

  • Contract complete
  • Pre-mobilization requirements met
  • Pre-construction meeting held
  • First-in-place install reviewed
  • Follow-ups scheduled
  • Closeout steps complete

When teams manage their projects this way, they no longer wonder where work stands. They know. They can see it. And the team moves together with shared understanding.

 

The Power of Visual Communication

Most of the construction workforce are visual learners. They process information best when they can see it, touch it, or experience it. Yet too often we hand them dense text, long spec sections, or paragraphs of instructions. It doesn’t matter how smart someone is—it matters how accessible the information is.

Visual tools transform the job:

  •  Crews understand instantly.
  •  Foremen clarify decisions faster.
  •  Workers gain ownership of their craft.
  •  Leaders eliminate delays caused by misinterpretation.

When information is visual, it becomes actionable. When information is actionable, it becomes quality.

Practical Guidance for Leaders

If you want to transform quality on your project, begin by transforming the way your systems work together. Quality cannot be separate from safety, scheduling, procurement, or flow. Everything must connect.

A few practical approaches can accelerate your success:

  • Build a buyout log that triggers every step from contract to closeout.
  • Assign quality responsibilities to the entire project team, not a single person.
  •  Ensure crews punch work as they go, not at the end.
  •  Train field engineers to supervise scopes, not tools.
  •  Require quality discussions in morning huddles and weekly meetings.

And above all, never allow expectations to remain hidden. Bring them to the surface and put them in front of the people doing the work.

Why This Matters to Elevate Construction’s Mission

At Elevate Construction and LeanTakt, we believe the worker deserves clarity, dignity, and flow. Quality is not about control it is about respect. It is about giving people the information they need to build beautifully. It is about creating stable environments where excellence is not an accident but a habit.

When we elevate quality, we elevate safety.
When we elevate quality, we elevate pride.
When we elevate quality, we elevate construction.

This is the heart of everything we teach, coach, and support in the field.

The Challenge

Walk your site today and ask yourself one question:
“Can every worker tell me exactly what quality looks like for their scope?”

If the answer is no, then you have your next mountain to climb. And that mountain is exciting, because climbing it will change everything about how your teams perform.

Edwards Deming said, “A bad system will beat a good person every time.” When you build a great quality system, you unleash great people.

FAQs

What is the most important part of a construction quality system?
The most important element is getting expectations to the worker. If the foreman and crew understand visually what good work looks like and use that information daily, quality naturally stabilizes.

How do I integrate quality into my weekly meetings?
Use a point-of-release chart to track every trade through the quality process. This gives structure to the meeting and ensures the team is aligned on deliverables and milestones.

Do visual boards really make a difference on job sites?
Yes. Crews are largely visual learners. Visual feature-of-work boards dramatically reduce confusion, speed up onboarding, and give teams a shared reference for expectations.

Is quality the responsibility of the superintendent or the entire team?
Quality is a team responsibility. Superintendents lead the system, but project managers, field engineers, foremen, and trade partners all share ownership in delivering excellent work.

How early should quality be addressed in the project?
Immediately after buyout. Contacting trade partners early, clarifying expectations, and planning pre-construction meetings prevents nearly all downstream rework.

 

If you want to learn more we have:

-Takt Virtual Training: (Click here)
-Check out our Youtube channel for more info: (Click here) 
-Listen to the Elevate Construction podcast: (Click here) 
-Check out our training programs and certifications: (Click here)
-The Takt Book: (Click here)

Discover Jason’s Expertise:

Meet Jason Schroeder, the driving force behind Elevate Construction IST. As the company’s owner and principal consultant, he’s dedicated to taking construction to new heights. With a wealth of industry experience, he’s crafted the Field Engineer Boot Camp and Superintendent Boot Camp – intensive training programs engineered to cultivate top-tier leaders capable of steering their teams towards success. Jason’s vision? To expand his training initiatives across the nation, empowering construction firms to soar to unprecedented levels of excellence.

On we go

Posted in All

Zero Tolerance

Read 11 min

The Leadership Mindset Behind Zero Tolerance in Construction

There comes a moment in every builder’s career when the job starts speaking back. You walk the site and something inside you says, “This is not acceptable.” A mess that shouldn’t be there. A safety shortcut that makes your stomach turn. A worker carrying themselves in a way that does not match the culture you are trying to build. Every superintendent, foreman, and project leader knows this feeling. And the question that always follows is simple: Will I tolerate this or not?

This blog is about that moment. It is about the quiet decision a leader makes that ultimately determines the fate of a project. It is not a small thing. It is not a theoretical idea. It is the difference between sending people home safely to their families or sending them to the hospital. It is the difference between flow and chaos, professionalism and dysfunction, culture and collapse. The principle is simple: the success of any organization is determined by the worst behavior the leader is willing to tolerate.

I want to explore what that really means, how it applies on a construction site, and how a zero tolerance mindset—implemented with respect, clarity, and courage can transform a project.

When Standards Slip, Everything Slips

Every job has pain points. Maybe you have been struggling to get safety to stick. Maybe your subcontractors are constantly bending rules or skipping steps. Maybe cleanliness standards seem optional. Maybe you feel like you are constantly correcting the same behavior over and over. Or maybe you have team members who take advantage of your kindness and never follow through.

If you have been there, you are not alone. It is one of the most exhausting parts of leadership. You set expectations. You explain the why. You remind people. You remind them again. But nothing changes. And eventually you start to wonder whether the problem is the industry or the people or the system or even you.

Let me be clear. You are not the problem. The problem is tolerance. Culture is shaped not by what we preach but by what we permit. And the construction industry has tolerated far too much for far too long.

A Moment That Changed My Leadership Forever

Years ago I was invited to support an Intel project during a tool install in Chandler, Arizona. I will not discuss anything confidential, but I will share this: it was one of the most disciplined environments I had ever stepped into. The orientation alone was a day and a half, delivered one-on-one with absolute clarity and professionalism. Thousands of workers were onsite, and yet safety violations were almost nonexistent. The place was clean. It was controlled. It was predictable.

It was the first time I had seen a zero tolerance system done right. Workers were not punished. They were protected. If you violated a safety rule, you were walked off the site and your badge could be suspended for a year or longer. Not out of anger, but out of respect. Out of responsibility. Out of a deep cultural understanding that nothing was more important than sending people home safely.

That experience planted something in me. A realization that we do not have to tolerate bad behavior on construction sites. We do not have to accept messiness, chaos, or unnecessary risk. And we do not have to settle for the excuse that “this is just construction.”

It is not. And it never has been.

The Cancer Center Project: A Turning Point

Later, on a large cancer center project, we implemented a true zero tolerance system from the start. We wrote it into contracts. We trained it into foremen. We explained it in worker huddles. We aligned every superintendent, assistant superintendent, field engineer, and trade partner around a single principle: this job will be safe, clean, organized, and respectful.

At first the reminders were constant. Fifty times a day we corrected safety glasses, fall protection, deliveries, cleanliness, tool storage. Then came the moment when we said, “Enough.” Zero tolerance begins today. And almost overnight the project changed. Within twelve months we removed about twenty people from the site. That was it. Twenty people out of hundreds. And in two years the total number was only thirty-eight.

The site became remarkably safe. Exceptionally clean. Calm. Predictable. Workers felt respected because expectations were clear and consistent. People understood the rules because we honored those rules. The project stabilized because we stopped tolerating instability.

Zero tolerance works when it is done with respect.

Why Zero Tolerance Is Not Mean

When I teach these concepts, people often ask, “Jason, isn’t this harsh? Isn’t it mean to send people home?” And every time I respond with the same question: what is actually mean?

Is it mean to walk past someone working unsafely, knowing they could die that day?
Is it mean to let one contractor steal another contractor’s delivery window?
Is it mean to accept messes that slow down another crew’s production?
Is it mean to avoid conflict, let someone get hurt, and then tell their family we “tried our best”?

That is what is mean. That is what is unethical.

Zero tolerance is not punishment. It is not control. It is not ego. It is respect for people. It is love expressed as responsibility. It is the courage to intervene when everything on the job site is actively trying to harm workers.

We cannot lead people safely if we are unwilling to protect them.

The Failure Pattern: The Endless Reminder Loop

I once walked a project with a superintendent who gently corrected a worker standing on the top rungs of a ladder. The worker nodded, promised not to do it again, and climbed down. Afterwards I asked an assistant superintendent whether this was a recurring issue. He said, “Yes, this is the third time this week. And yes, he will do it again.”

That is the reminder loop. The endless cycle of “hey, don’t forget” comments that everyone ignores. If reminders worked, the industry would have solved safety decades ago. But reminders do not fix the root cause. They do not reset attitude. They do not correct misunderstanding. They do not protect people.

Only action does.

Zero Tolerance Is About Root Causes, Not Punishment

When someone violates a rule, one of four things is true.

They lack training
They are distracted
They do not understand the expectation
They have an attitude problem

Zero tolerance addresses all four. Training gaps can be fixed. Distraction can be addressed. Understanding can be improved. Attitude can be corrected through accountability. But what cannot happen is allowing unsafe behavior to continue in a high-hazard environment.

It is irresponsible to let someone keep working when you know they could be hurt. A leader must ask: what is the most respectful thing to do? And respect is always acting, not ignoring.

Why Standards Must Begin With Small Things

Some people argue that only “big issues” matter. That safety glasses or hard hats or housekeeping are small details not worth forcing. But every superintendent knows the truth. How someone does one thing is how they do everything.

If they cannot keep glasses on, they will not tie off.
If they cannot keep a walkway clean, they will not maintain high-risk areas.
If they will not follow basic instructions, they will not follow life-saving ones.

The human brain adapts downward just as easily as it adapts upward. Small habits shape large outcomes. A job site is ready for flow only when it is ready for safety, and it is ready for safety only when it is ready for discipline.

The Military Analogy: Preparing for Battle

There is a reason I reference General Patton when I teach zero tolerance. Before battle, Patton looked at his soldiers and said they did not look ready. They did not act ready. They did not train like they wanted to win. Within weeks he transformed them through discipline, repetition, and unwavering expectations.

Construction is no different. Everything on a job site is trying to kill us. Falling objects, silica dust, trench collapse, electricity, equipment, sharp edges, slips, trips, and human error. We cannot walk onto site in flip flops and shorts and expect good results. We must suit up, gear up, and think clearly every single day.

Zero tolerance is not rigidity. It is readiness.

Why Zero Tolerance Sometimes Fails

There are only a few reasons it does not work.

The management team is not aligned.
The leader is inconsistent or afraid of conflict.
Expectations are unclear or not communicated.
The craft does not trust leadership.

If any of these exist, zero tolerance collapses. The system is only as strong as the superintendent’s consistency. But when leadership is aligned and the craft knows they are respected, zero tolerance thrives. It becomes a shared culture, not an imposed one.

If your project needs superintendent coaching, project support, or leadership development, Elevate Construction can help your field teams stabilize, schedule, and flow.

Raising the Lower Bar: Incentive and Survival

Patrick Lencioni once described the dynamic between incentive and accountability. My experience mirrors his. On every project:

A majority of workers will follow the rules naturally.
A smaller percentage will follow the rules when inspired.
But fifteen to thirty percent will not change unless the lower bar is raised.

This is why zero tolerance is essential. Without raising the floor, some people will never rise. And without everyone rising, a project can never achieve flow.

Respect for People: The Core of the System

Some people frame zero tolerance as a combination of carrot and stick. That is wrong. In construction the only mindset that works is respect for people. Respect creates nice bathrooms. Respect builds good lunchrooms. Respect creates clean, fair delivery systems. Respect designs strong worker huddles. And respect protects workers by removing unsafe behavior.

Everything we do in construction should be grounded in respect. Not control. Not fear. Not ego. Respect.

Implementing Zero Tolerance the Right Way

A zero tolerance system must begin long before the first violation. It starts with contracts, expectations, and training. It requires orientation tests in multiple languages and clear commitments from trade partners. It requires leadership to take care of workers first through facilities, feedback, communication, and consistency.

Once expectations are set, the process is simple. A violation leads to removal. A second leads to permanent removal. Serious hazards require immediate removal without return. Every action is documented respectfully. Every person is treated with dignity. Every decision is explained.This is how culture is built.

What Happens When Zero Tolerance Works

Chaos disappears.
Reminders decline.
Deliveries become predictable.
Cleanliness becomes normal.
Safety becomes cultural, not forced.
Workers feel protected and respected.

A site with clear standards becomes a site people love to work on. It becomes a project where flow thrives, where LeanTakt systems operate smoothly, and where the superintendent can actually lead instead of battle fires all day.

The Challenge for Builders

Imagine the entire industry adopting these standards. Imagine walking onto any construction site in America and seeing discipline, order, teamwork, and safety. Imagine trade partners expecting excellence instead of tolerating mediocrity. Imagine families knowing their loved ones will return home safely because leaders held the line.

This is not fantasy. It is entirely possible. It is happening on projects right now. And it begins with one simple decision.

Decide what you will tolerate.
Decide what you will not tolerate.
Then hold the line.

As Epictetus wrote, “You become what you give your attention to.” If we give our attention to excellence, excellence will follow.

FAQ

Is zero tolerance too harsh for construction workers?
Zero tolerance is not about punishment. It is about respect for people. Allowing unsafe behavior is far harsher than removing someone temporarily so they can reset, retrain, and return safely.

Will I lose too many workers if I enforce zero tolerance?
In practice, no. Across multiple large projects, only a small percentage were removed, and most returned the next day after retraining. Projects actually stabilize and gain productivity.

What rules should be included in a zero tolerance system?
Any rule that is clear, taught, tested, and essential for safety or flow. Common standards include PPE, fall protection, deliveries, housekeeping, and high-risk activities.

What if other projects in the company are not doing zero tolerance?
Consistency across the industry is ideal, but not required. Pilot projects often lead the way. Excellence spreads when one team proves it is possible.

How do I know when to remove someone?
Use common sense. If the person is actively correcting the issue, give them space. If they are violating known rules, creating hazard, or repeating behaviors, remove them respectfully and address the root cause.

 

If you want to learn more we have:

-Takt Virtual Training: (Click here)
-Check out our Youtube channel for more info: (Click here) 
-Listen to the Elevate Construction podcast: (Click here) 
-Check out our training programs and certifications: (Click here)
-The Takt Book: (Click here)

Discover Jason’s Expertise:

Meet Jason Schroeder, the driving force behind Elevate Construction IST. As the company’s owner and principal consultant, he’s dedicated to taking construction to new heights. With a wealth of industry experience, he’s crafted the Field Engineer Boot Camp and Superintendent Boot Camp – intensive training programs engineered to cultivate top-tier leaders capable of steering their teams towards success. Jason’s vision? To expand his training initiatives across the nation, empowering construction firms to soar to unprecedented levels of excellence.

On we go

Posted in All

What Is A Water Spider The Key to Supporting Field Crews

Read 9 min

What is a Water Spider? The Key to Supporting Field Crews

There is a moment on almost every jobsite when you can feel productivity slipping through your fingers. Crews arrive motivated and ready to work, but instead of installing, they are hunting. They are walking, waiting, searching, asking questions, improvising, and burning energy long before a single piece of value added work begins. Everyone feels it. No one likes it. And yet we have accepted it as normal in construction for far too long. I want to challenge that normal. Because once you see a better way, you cannot unsee it. And once you experience what true support for field crews feels like, you will never want to go back. That better way is the Water Spider.

The Daily Pain We Pretend Is Just Construction

Let’s start with the pain, because it is real. Crews show up to a new area and materials are scattered. Some are buried in mud. Some are wrapped in layers of packaging. Some are missing altogether. The forklift is already booked. The hoist is tied up. The crane is unavailable. Information is incomplete. Tools are not where they should be. What should have been a smooth start turns into a treasure hunt. This is not a character flaw of the workers. It is not a lack of effort. It is not laziness. It is a system failure. We have asked value adding workers to also be logisticians, material handlers, expediters, and problem solvers. When that support is missing, productivity suffers, quality drops, frustration rises, and pride in the work erodes.

The Failure Pattern We Keep Repeating

The failure pattern is simple and deeply ingrained. We assume each crew should manage their own materials. In theory, that sounds reasonable. In practice, it creates chaos unless the system is intentionally designed. When materials are dropped wherever there is space, when deliveries are not coordinated, when packaging enters the building, and when crews are left to figure it out on their own, we create friction everywhere. Time is wasted. Flow is broken. People are stressed. And leadership wonders why production is inconsistent. This is not because crews do not care. It is because the system does not support them.

Empathy for the People in the Middle

I want to pause here and say this clearly. I have been on both sides of this. I have been the person in the field dealing with the mess. I have also been the person responsible for the system that unintentionally created it. No one wakes up wanting to make work harder for crews. Most leaders are doing the best they can with the systems they were handed. But good intentions do not overcome bad systems. Only better design does. And that is where the Water Spider comes in.

A Concept Borrowed from the Best

In manufacturing environments around the world, particularly in Japan and Germany, there is a dedicated support role called the Water Spider. This person is not installing product. They are supporting those who are. Their responsibility is to deliver materials, tools, and information just in time to value adding workers so that production can flow without interruption. They move materials through Kanban systems. They return empty bins. They level demand. They protect the value adding time of the crews. They are choreographers of flow. When I first started seeing this in action, it expanded my mind. It showed me what true respect for people looks like in a production environment. And it made me realize how much we have been asking crews to do that has nothing to do with installing work.

A Field Story That Changed My Perspective

Imagine two scenarios.

In the first, a crew arrives onsite. They spend the first hour locating materials. They unwrap packaging in the building. Trash piles up. They wait on equipment. They are already behind before they start.

In the second, materials arrive at a base stabilized or paved logistics yard. They are set down in clearly gridded areas by scope. Packaging is removed there, not in the building. Materials are kitted by zone with all consumables included. Screws, signage, tools, and information are prepared together. A shop forklift stages the kits on a ready platform. A larger forklift or telehandler moves only what is needed to the hoist or staging area. Crews receive a clean, complete kit and go straight to work. The difference is night and day. One feels chaotic. The other feels calm, professional, and respectful. That calm does not happen by accident. It happens because someone owns the logistics.

The Emotional Insight: Support Creates Dignity

Here is the deeper insight. When we support crews properly, we are not just improving productivity. We are restoring dignity. Workers want to do good work. They want to take pride in what they build. When they are forced into constant problem solving mode just to get materials, that pride erodes. When everything they need shows up organized and ready, their energy goes into quality, safety, and craftsmanship. This is what respect for people looks like in action.

How the Water Spider Works in Construction

In construction, the Water Spider becomes a dedicated support role responsible for feeding crews with materials, information, and resources in a deliberate, organized way. This can exist at two levels. There can be a general contractor Water Spider who manages the overall logistics system, queuing areas, delivery schedules, and material flow. There can also be trade partner Water Spiders who focus on supporting their specific crews within that system. The goal is simple. Increase value adding time by removing everything that distracts crews from installing work. To do this well, certain foundational elements must exist. Delivery schedules must be coordinated. Afternoon foreman huddles must plan tomorrow’s needs. Visual communication systems must make priorities clear. Queuing areas must be defined. Equipment like shop forklifts and level platforms must be provided. Kits must be complete and delivered by zone. Without these supports, the Water Spider cannot succeed. With them, flow becomes possible.

What Excellence in Motion Actually Looks Like

When the system is working, materials move like bins at an airport security line. Crews finish a zone, and the kit moves forward with them or returns to be replenished. Trash is removed before it ever enters the building. Only what is needed shows up, exactly when it is needed. This is not theory. This is excellence in motion.

Here are a few outcomes I consistently see when Water Spider systems are implemented thoughtfully.

  • Crews spend more time installing and less time waiting or searching
  • Labor hours drop while quality and pride increase
  • Waste is reduced both inside and outside the building

These results are not accidental. They are designed.

Why This Is a LeanTakt Conversation

From a LeanTakt perspective, this is about protecting flow. Your building may be the growth unit, but your flow unit is the train of trades. When that train is constantly stopping to refuel itself, flow breaks down.

The Water Spider exists to keep the train moving. Niklas Modig reminds us that value is only created when value adding time increases. Everything else is waste. When crews are supported, value receiving time increases. When they are left alone to manage logistics, it shrinks. This is Lean thinking applied to the field in a very practical way.

Starting Small Without Overcomplicating It

If this sounds overwhelming, it does not have to be. You do not need perfection on day one. You need intention. Start by coordinating deliveries in your huddles. Identify a level space. Begin pre kitting materials by zone. Assign someone to own logistics, even part time. Observe what works. Make adjustments. You will quickly see the difference. Crews will tell you. Productivity will show it. The job will feel different.

How Elevate Construction Helps Make This Real

This is where training, coaching, and project support matter. Implementing Water Spider concepts requires alignment between leadership, logistics, and field teams. It requires clarity of roles, visual systems, and disciplined planning. If your project needs superintendent coaching, project support, or leadership development, Elevate Construction can help your field teams stabilize, schedule, and flow. At Elevate Construction, we believe logistics is leadership. Supporting crews is not an extra. It is the work.

A Challenge to the Industry

I want to leave you with a challenge. Prove this wrong. Try it. Coordinate deliveries. Pre kit materials. Support your crews intentionally. Stop throwing things everywhere and hoping it works out. If you do, I am confident you will never want to go back. Because once you see how much pride, quality, and flow improve when crews are truly supported, the old way will feel unacceptable.

Conclusion: Support Is a Leadership Choice

The Water Spider is not just a role. It is a mindset. It says that leadership exists to remove obstacles, not create them. It says that crews deserve systems that help them succeed. It says that flow matters. As W. Edwards Deming taught us, “A bad system will beat a good person every time.” Our job as leaders is to build better systems. That is how we elevate construction. On we go.

Frequently Asked Questions

What is a Water Spider in construction?
A Water Spider is a dedicated support role responsible for delivering materials, tools, and information to field crews just in time so they can focus on installing work.

Does this increase labor costs?
In most cases, overall labor hours decrease because value adding time increases and waste is removed. Support replaces inefficiency.

Can small projects use Water Spider concepts?
Yes. Even simple delivery coordination and pre kitting by zone can dramatically improve flow on smaller projects.

Who should own the Water Spider role?
It can be owned by the general contractor, trade partners, or shared depending on project size and complexity, but ownership must be clear.

How does this connect to Lean and Takt planning?
Water Spiders protect flow by ensuring crews are never starved of materials or information, which directly supports LeanTakt production systems.

If you want to learn more we have:

-Takt Virtual Training: (Click here)
-Check out our Youtube channel for more info: (Click here) 
-Listen to the Elevate Construction podcast: (Click here) 
-Check out our training programs and certifications: (Click here)
-The Takt Book: (Click here)

Discover Jason’s Expertise:

Meet Jason Schroeder, the driving force behind Elevate Construction IST. As the company’s owner and principal consultant, he’s dedicated to taking construction to new heights. With a wealth of industry experience, he’s crafted the Field Engineer Boot Camp and Superintendent Boot Camp – intensive training programs engineered to cultivate top-tier leaders capable of steering their teams towards success. Jason’s vision? To expand his training initiatives across the nation, empowering construction firms to soar to unprecedented levels of excellence.

On we go

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What Can a Lean Certification Do for My Construction Company?

Read 7 minThe Short Answer: Lean certification equips construction professionals with systematic methods to eliminate waste, improve workflow, and boost project efficiency. Through structured training in lean principles and tools, certified teams reduce delays, minimize rework, and increase customer satisfaction while creating a culture of continuous improvement that transforms how construction projects are managed and delivered.

Construction projects face constant pressure to deliver quality results faster and more efficiently than ever before. Delays, rework, and communication breakdowns between trades can turn profitable projects into financial disasters. Lean certification offers construction companies a proven framework to address these challenges by teaching teams how to identify waste, optimize processes, and maintain consistent quality standards. This systematic approach to project management has helped construction firms reduce project timelines while improving both team morale and client relationships.

Understanding Lean in Construction

Lean methodology originated in manufacturing but has transformed construction management over the past two decades. At its core, lean focuses on maximizing value for customers while minimizing waste in every aspect of the construction process. This philosophy shifts the focus from individual productivity to overall project flow, helping teams work smarter rather than harder.

The construction industry presents unique challenges that lean principles address directly. Unlike manufacturing, construction projects involve multiple trades working in sequence, weather dependencies, and site-specific variables that change with each project. Lean methodology adapts to these realities by providing flexible frameworks that improve coordination, reduce waiting times, and eliminate unnecessary movement of materials and workers.

infographic showing the 8 types of waste in construction

Construction companies implementing lean principles typically focus on eight types of waste:

  • Defects: Rework due to errors or quality issues
  • Overproduction: Building more than needed or before it’s needed
  • Waiting: Idle time between trade activities
  • Non-utilized talent: Underusing team members’ skills and knowledge
  • Transportation: Unnecessary movement of materials
  • Inventory: Excess materials sitting on site
  • Motion: Unnecessary movement of workers
  • Extra processing: Doing more work than the customer values

What Is Lean Certification?

Lean certification validates an individual’s knowledge and ability to apply lean tools and concepts in real-world situations. These certification programs provide structured learning paths that combine theoretical knowledge with practical application, helping professionals develop skills they can immediately use on construction projects.

The certification process typically involves completing training courses, passing examinations, and demonstrating practical application of lean concepts through project work. Different certification levels reflect varying depths of expertise and responsibility within lean implementation efforts.

Most lean certification programs in construction cover fundamental areas including:

  • Value stream mapping for construction processes
  • 5S workplace organization techniques
  • Pull planning and Last Planner System implementation
  • Root cause analysis for construction defects
  • Visual management systems for job sites
  • Standardized work procedures for repetitive tasks
  • Continuous improvement methodologies

Professional certification bodies like Elevate Construction and various training providers offer construction-specific programs that address industry needs. These programs often incorporate case studies from actual construction projects, making the learning directly applicable to participants’ daily work.

infographic describing what a lean certification is

Benefits of Lean Certification for Construction Companies

Improved Operational Efficiency

Certified lean practitioners identify and eliminate inefficiencies that plague construction projects. By applying lean tools systematically, teams reduce cycle times, minimize material handling, and optimize work sequences. Projects flow more smoothly when team members understand how their work impacts overall project success.

Enhanced Team Dynamics and Communication

Lean certification programs emphasize collaborative planning and communication techniques. Certified professionals learn to facilitate pull planning sessions, conduct effective daily huddles, and create visual management systems that keep everyone informed. These skills break down silos between trades and create more cohesive project teams.

The structured problem-solving approach taught in certification courses helps teams address issues objectively without blame. This improves morale and encourages workers to identify problems early rather than hiding them until they become critical.

Increased Customer Satisfaction

Lean-certified teams deliver projects that better meet client expectations. By focusing on value from the customer’s perspective, teams eliminate activities that don’t contribute to project goals. Regular check-ins and visual progress tracking keep clients informed and engaged throughout the construction process.

The predictability that comes from lean implementation builds client confidence. When projects consistently meet milestones and quality standards, clients become repeat customers and provide valuable referrals.

Financial Impact on the Bottom Line

Investment in lean certification delivers measurable financial returns through:

  • Reduced rework costs: Better quality control prevents expensive corrections
  • Lower material costs: Improved planning reduces over-ordering and waste
  • Decreased labor costs: Efficient workflows minimize overtime and idle time
  • Fewer delays: Better coordination prevents costly schedule extensions
  • Reduced insurance claims: Safer, more organized sites have fewer incidents

Construction companies typically see return on their lean training investment within the first certified project through these combined savings.

Implementing Lean Culture in Construction

Starting Your Lean Journey

Successful lean implementation begins with leadership commitment. Company executives must understand lean principles and actively support the transformation process. This includes allocating resources for training, allowing time for improvement activities, and celebrating early wins.

Begin with pilot projects that demonstrate lean’s value:

  1. Select a manageable project with engaged team members
  2. Provide white or yellow belt training to all participants
  3. Apply basic lean tools like Takt Production System
  4. Document improvements and share results company-wide
  5. Expand to additional projects based on lessons learned

Choosing the Right Certification Program

Select certification courses that align with your company’s needs and project types. Look for programs that offer:

  • Construction-specific content: Generic lean training misses industry nuances
  • Flexible delivery options: Online learning combined with hands-on practice
  • Experienced instructors: Trainers with actual construction experience
  • Ongoing support: Access to resources after certification
  • Practical focus: Emphasis on real application over theory

Research training providers carefully. The best programs include case studies from similar projects and provide tools you can immediately implement.

Sustaining Continuous Improvement

Lean certification marks the beginning, not the end, of improvement efforts. Successful companies create structures to sustain momentum:

Regular Improvement Events: Schedule quarterly improvement workshops where teams apply lean tools to specific challenges. These focused sessions generate quick wins while reinforcing lean thinking.

Mentorship Programs: Pair newly certified individuals with experienced practitioners. This accelerates skill development and helps embed lean culture throughout the organization.

Performance Metrics: Track key indicators that reflect lean implementation success:

  • Percent Plan Complete (PPC)
  • First-time quality rates
  • Safety incident frequency
  • Schedule variance
  • Cost predictability

Recognition Systems: Acknowledge teams and individuals who successfully apply lean concepts. Share success stories in company meetings and newsletters to maintain enthusiasm for continuous improvement.

Common Challenges and How to Overcome Them

Construction companies often face resistance when introducing lean certification programs. Address these challenges proactively:

“We don’t have time for training”

Start with short, focused sessions that deliver immediate value. Online programs allow flexible scheduling around project demands.

“Construction is different from manufacturing”

Choose construction-specific certification programs that use relevant examples and address industry realities.

“Our projects are too unique for standardization”

Lean principles adapt to project variability while improving common processes like planning, quality control, and communication.

“Experienced workers resist change”

Involve senior team members early and recognize their expertise. Show how lean tools make their jobs easier, not harder.

inside of a leantakt course

Transform Your Construction Operations with Elevate Construction

Ready to reverse productivity decline and make construction enjoyable again? Elevate Construction specializes in lean training courses designed specifically for construction professionals. Our certification programs address the real challenges faced by superintendents, project managers, and field teams, using proven lean tools that deliver measurable results.

We don’t offer generic corporate training. Our construction-focused approach combines lean methodology with practical field applications, helping your teams eliminate waste, improve coordination, and deliver projects on time and within budget. 

Take your construction operations to new heights. Contact Elevate Construction today to learn how our lean certification programs can transform your project outcomes, boost team morale, and strengthen your bottom line. Let’s build excellence together.

Posted in All

How Much Time and Money Can I Save Using Takt vs Traditional Method

Read 5 min
A Practical Guide for Contractors, Consultants, Trade Partners, Cleaning Companies, and Training Providers Construction today is facing a crisis of predictability: late projects, shrinking margins, reactive firefighting, and teams stretched to their limits. Whether you are a general contractor, a trade partner, a consulting firm, a training provider, or even a construction cleaning company, the question is the same: How much time and money can we actually save by using Takt instead of traditional scheduling methods? The short answer: more than you think and faster than you expect. Below is real world data from contractors across the United States who shifted from traditional CPM based scheduling to Takt Planning. These results are not theory they’re measurable, repeatable outcomes from organizations that changed how they plan, sequence, and flow their work.   Profitability Gains: Contractors Are Doubling (and Tripling) Gross Profit One client transitioned fully into Takt Planning with the support of Lean and production based consulting. Their results after implementing consistent flow, quality stabilization, and clear worker paths were dramatic. Before Takt:
  • 4%–10% gross profit
  • Frequent delays
  • Unstable workflow and throughput
After Takt:
  • 8% gross profit and climbing
  • All projects on track or ahead
  • Reduced rework and variability
  • Much smoother flow of trades
This shift wasn’t luck. It’s what happens when teams move from managing chaos to designing flow.   A Month Faster: Real Schedule Compression with Higher Reliability Another contractor who previously delivered most projects late began using Takt with coached support. The results were immediate. Schedule Outcomes:
  • Late projects → now finishing on time or up to one month early
Productivity Outcomes:
  • 380 sq ft/day → 680+ sq ft/day
This is nearly 80% more output, achieved simply by creating predictable zones, stabilized workflows, and eliminating trade overlap conflicts. Even partial Takt adoption created 1%–5% margin gains across several projects.   Large General Contractors Are Seeing Consistent Half Percent Gross Profit Gains For large builders, system change is slow and complex but even then, Takt delivered noticeable benefits.
  • 5%+ gross profit increases across entire portfolios
  • Reduced overtime and rework
  • Efficient labor utilization
  • Predictable handoffs for trade partners
  • Higher superintendent satisfaction and retention
A half percent improvement on a $500M–$1B portfolio represents millions in recovered profit.   Field Reliability and Hit Rates Skyrocket A Florida contractor recently reported one of the clearest signs of stability: Schedule Hit Rate:
  • 60% → 88% and rising
When Takt hit rates reach 85% or more, everything improves:
  • Fewer delays
  • Predictable labor loading
  • Better lookahead planning
  • Stronger trade partner relationships
  • Higher safety performance
  • Increased profitability
They are already seeing a 0.25% margin gain just from becoming more reliable.   How Much Time and Money Can You Save? Based on aggregated industry data, here’s what organizations typically unlock when shifting from traditional scheduling to Takt: Time Savings:
  • 5%–20% schedule compression
  • Up to 30+ days faster on interior or repetitive scopes
  • Significant reductions in waiting, rework, and trade stacking
Money Savings:
  • 1%–5% gross profit increases for trade partners
  • 25%–0.5%+ margin gains for general contractors
  • 20%–50% improvements in labor production rates
  • Lower overhead due to shorter total duration
Stability Improvements:
  • PPC/hit rates rise from 50–60% to 80–90%
  • Teams experience less stress and fewer emergencies
  • Foremen become proactive, not reactive
  • Cleaning companies and support teams can plan with precision
And Takt supports every part of the construction ecosystem:
  • Consultants improve planning and alignment
  • Cleaning companies schedule labor accurately
  • Training providers deliver higher value education
  • Support teams gain clarity on needs
  • Trade partners dramatically improve throughput
  Why Takt Outperforms Traditional Methods Traditional scheduling relies on CPM logic that is:
  • Too complex
  • Too static
  • Too late to react
  • Not flow based
  • Unstable and overloaded
Takt transforms the schedule into a flow engine, not a spreadsheet. With Takt, teams work in:
  • Stable zones
  • Predictable durations
  • Smooth, reliable handoffs
  • Clear daily priorities
  • Visual workflows anyone can understand
When people know where to be, what to do, and how long it should take, productivity stabilizes and profits rise   Conclusion: Takt Isn’t Just a Scheduling Tool It’s a Business Strategy If you’re wondering, “How much time and money can I save using Takt?” the truth is simple: Most companies who adopt Takt fully see improvements they didn’t believe were possible. It shows up in:
  • Faster project delivery
  • Higher profitability
  • Better safety and quality
  • More satisfied teams
  • Stronger trade relationships
  • Lower overhead
  • Fewer surprises and emergencies
Takt works for everyone from contractors to cleaners, trainers, consultants, and support teams. If you’re ready to transform how your projects run, the data is clear:
  • Takt saves time.
  • Takt saves money.
  • Takt stabilizes teams.
  • Takt wins.

If you want to learn more we have:

-Takt Virtual Training: (Click here)
-Check out our Youtube channel for more info: (Click here) 
-Listen to the Elevate Construction podcast: (Click here) 
-Check out our training programs and certifications: (Click here)
-The Takt Book: (Click here)

Discover Jason’s Expertise:

Meet Jason Schroeder, the driving force behind Elevate Construction IST. As the company’s owner and principal consultant, he’s dedicated to taking construction to new heights. With a wealth of industry experience, he’s crafted the Field Engineer Boot Camp and Superintendent Boot Camp – intensive training programs engineered to cultivate top-tier leaders capable of steering their teams towards success. Jason’s vision? To expand his training initiatives across the nation, empowering construction firms to soar to unprecedented levels of excellence.

 

On we go

Posted in All