Lean Onboarding Series – Customers

Read 6 min

Everyone Around You Is a Customer

As you think about the work you are doing out on the project, think also about who your customer is. Is it the person paying for the building? Is it the general contractor you work for, if you are a foreman or a worker? Are there any other customers? This topic continues our onboarding and orientation series.

Short answer: On a construction project, everyone around you is a customer: the owner and the general contractor, but also the neighbors, motorists and pedestrians, the end users and facilities managers, and the other trades and crews. When everyone treats each other like customers, you get less fighting and trade damage, more reliable commitments, and a project that is optimized as a whole.

Who Counts as a Customer on a Construction Project?

I hope you can envision a much bigger list than most people expect.

  • The neighbors of the construction project are your customers.
  • The motorists and the pedestrians are your customers, and so is the little old lady on the corner.
  • The end users and the facilities managers are your customers.
  • The other trade partners and the other crews on the project are your customers.

When we start to consider that literally everyone around us is a customer, and that we are here to deliver customer service, we start to look at things differently.

What Happens When Everyone Is a Customer?

If everyone is a customer, we won’t be taking from each other. We will literally leave things better than we found them. We will leave people better than we found them. We will leave experiences better than we could possibly have imagined them to be.

Think about what kind of world that would be. What if the crews treated the equipment management department and the mechanics like they were customers? What if the mechanics and the equipment management department treated the people in the field like customers? How would the equipment be sent out? How would the equipment return? If one crew treated another crew like they were customers, how would the area be left when one crew left a space that someone else was coming into?

On a jobsite, that looks like one crew handing the next crew a zone that is clean, finished and ready to work in, or the equipment yard sending out a machine that is fueled, greased and ready to run.

How Should We Treat People in Lean Construction?

Lean construction really focuses on how we should treat people. One of the things we typically do well, not all the time, is take care of the building owner or the person who is paying us. That same attitude scales to everyone. For more, read our ebook Respect for People, Nature, & Resources.

What Does Optimizing the Whole Mean?

This matters because that kind of behavior takes us from an individual, siloed approach to what is called optimizing the whole. Optimizing the whole means the entire project becomes the focus. The efficiency and effectiveness of the entire project become the focus, instead of the individual resource efficiency or the efficiency of individual workers, foremen, crews, or trade partners.

When that happens, the entire project goes well. As a consequence, everybody individually is able to do well too.

What Changes When Crews Treat Each Other Like Customers?

When you give respect, you receive it. Treating each other like customers leads to the following.

  • Less fighting.
  • Less trade damage.
  • Less disrespect.
  • Fewer materials in other people’s way.
  • Less variation for deliveries.
  • More coordination for schedules.
  • More promised commitments actually executed and made.

What Is the Voice of the Customer?

If we really understand Lean, we understand that at the end of our efforts there is a customer, and that customer has a voice. Everything we do should head in the direction of providing the maximum amount of value for the lowest overall total cost and schedule duration.

It does not matter only what we are supposed to deliver. It matters how we deliver it. We are not manufacturers, we are customer service agents. Construction is a lot like manufacturing, and we do build things, but we do not just produce a common product that does not delight the customer. Everything we do aligns with what is called the voice of the customer, which is the expectations of the customer, what the customer paid for, and how the customer wants it delivered to them.

For people to deliver that, everybody on the project site needs to treat each other like customers. That attitude permeates and ends up in the experience of the person who is actually paying for the building.

If your project needs superintendent coaching, project support, or leadership development, Elevate Construction can help your field teams stabilize, schedule, and flow.

So here is the challenge. Think about who your customers are on your project, and ask the questions from above. How would the equipment be sent out and returned? How would the area be left when one crew leaves a space that someone else is coming into?

Bottom line: we’re not manufacturers, we’re customer service agents. We get to treat everyone like they’re our customers, and that will ultimately produce the best product for our end customer, according to the voice of the customer.

On we go.

FAQ

Who is a customer on a construction project?

The person paying for the building and the general contractor are customers, but so are the neighbors, motorists, pedestrians, end users, facilities managers, and the other trade partners and crews on the project.

What does it mean to optimize the whole?

It means the efficiency and effectiveness of the entire project becomes the focus, instead of the efficiency of individual resources, workers, foremen, crews, or trade partners. When the entire project goes well, everybody individually is able to do well too.

What changes when everyone treats each other like customers?

There is less fighting, less trade damage, less disrespect, fewer materials in other people’s way, and less variation for deliveries. There is more coordination for schedules and more promised commitments actually executed.

What is the voice of the customer?

It is the expectations of the customer, what the customer paid for, and how the customer wants it delivered to them. Everything we do should align with it.

If you want to learn more we have:

-Takt Virtual Training: (Takt Virtual Training)
-Check out our YouTube channel for more info: (Elevate Construction on YouTube)
-Listen to the Elevate Construction podcast: (Elevate Construction Podcast)
-Check out our training programs and certifications: (Training Programs and Certifications)
-The Takt Book: (The Takt Book on Amazon)

Discover Jason’s Expertise:

Meet Jason Schroeder, the driving force behind Elevate Construction. As the company’s Founder and COO, he’s dedicated to taking construction to new heights. With a wealth of industry experience, he’s crafted the Field Engineer Boot Camp and Superintendent Boot Camp – intensive training programs engineered to cultivate top-tier leaders capable of steering their teams towards success. Jason’s vision? To expand his training initiatives across the nation, empowering construction firms to soar to unprecedented levels of excellence.

Posted in All

Lean Onboarding Series – Stop, Call, & Wait

Read 5 min

Stop, Call, and Wait

The stop, call, and wait principle was told to me by Paul Akers, someone I respect very much. The concept is simple. If there is an issue, a worker stops, calls the team leader or another crew member, and waits for help. And stop, call, and wait is not just waiting.

Short answer: Stop, call, and wait means that when a worker sees, hears, smells or senses something wrong, or is told something is wrong, they stop the work, call their team leader (a foreman calls the superintendent), and wait for help before continuing. It’s how we build quality at the source and never push defective work down the line.

What Should Make a Worker Stop?

The principle applies to any of the following.

  • The worker smells something wrong.
  • The worker sees something wrong.
  • The worker hears something wrong.
  • The worker senses something wrong.
  • The worker tastes something off in the air, like fumes or dust.
  • The worker is told that something is wrong.

In every case, the response is the same. We stop the work, we call for help, and we wait.

Does Stopping Mean the Worker Can’t Handle It?

This does not mean the worker or the foreman is not intelligent enough to deal with the situation on their own. It means we are committed to the concept of using the genius of the team.

How Does Stop, Call, and Wait Build Quality at the Source?

Everybody on the construction project is enabled to stop the work to focus on quality at the source, quality from the beginning. That commitment includes the following.

  • We are not going to push defective work down the line.
  • We will not tolerate defective work.
  • We will notice defective work.
  • We will stop and retrain the crew when we see defective work happening.

In this way, we will be able to finish construction projects in a much more effective and efficient way.

What Does It Cost to Leave Defective Work for Later?

If you leave a defective piece of work and have to rework it, in my experience, it takes two to twelve times the amount of time and money to fix it than it would have taken to install it right the first time. Even a small punch list item involves at least twenty added administrative steps to put it on the punch list and correct it, compared with finishing, fixing, and finalizing it while the crew is there.

So, we have to be one hundred percent committed and dedicated to quality.

Where Does Stop, Call, and Wait Come From?

I learned this from Paul Akers, when he was talking about how workers at Japanese car manufacturers, and even temporary workers, were taught to use their senses to see if something is wrong. If it is wrong, stop. That’s what the andon cord is for: stop the line, stop the work, stop the crew. Call your team, or call your team leader. If you are a foreman, call the superintendent. Then wait until they show up before continuing, so that you can fix the problem at the root before it shows up again, before you overproduce and have an inventory of defective work.

How Do You Make It a Daily Habit?

The entire crew, every day, should be asked whether they understand the stop, call, and wait principle, and whether they are committed to it.

If your project needs superintendent coaching, project support, or leadership development, Elevate Construction can help your field teams stabilize, schedule, and flow.

So here is the challenge. Ask your crew that question every day. Do you understand the stop, call, and wait principle?

Bottom line: we’re committed to using the genius of the team. Stop, call, and wait.

On we go.

FAQ

What is the stop, call, and wait principle?

If there is an issue, a worker stops, calls the team leader or another crew member, and waits for help. It applies when a worker smells, sees, hears, or senses something wrong, tastes something off in the air, or is told that something is wrong.

Does this mean workers cannot handle problems themselves?

No. It does not mean the worker or foreman is not intelligent enough to deal with the situation. It means the team is committed to using the genius of the team.

Why does the principle matter for cost?

In my experience, reworking defective work takes two to twelve times the time and money of installing it right the first time. Even a small punch list item involves at least twenty added administrative steps, compared with fixing it while the crew is there.

Who does a foreman call?

A worker calls their team leader or another crew member. If you are a foreman, you call the superintendent and wait until they show up to continue.

If you want to learn more we have:

-Takt Virtual Training: (Takt Virtual Training)
-Check out our YouTube channel for more info: (Elevate Construction on YouTube)
-Listen to the Elevate Construction podcast: (Elevate Construction Podcast)
-Check out our training programs and certifications: (Training Programs and Certifications)
-The Takt Book: (The Takt Book on Amazon)

Discover Jason’s Expertise:

Meet Jason Schroeder, the driving force behind Elevate Construction. As the company’s Founder and COO, he’s dedicated to taking construction to new heights. With a wealth of industry experience, he’s crafted the Field Engineer Boot Camp and Superintendent Boot Camp – intensive training programs engineered to cultivate top-tier leaders capable of steering their teams towards success. Jason’s vision? To expand his training initiatives across the nation, empowering construction firms to soar to unprecedented levels of excellence.

Posted in All

Lean Onboarding Series – One Process Flow

Read 9 min

We Were All Taught That Batching Is Faster, and We Were Taught Wrong

If I had to name one idea as the central truth of Lean construction, I would pick this one. Do one thing at a time. That sounds almost too simple to be useful, and yet it is one of the hardest habits to actually build, because nearly all of us were trained to believe the opposite. This is part of our onboarding and orientation series, and it is a message I want every worker and foreman to hear before they start work on a project.

Short answer: One process flow means a crew finishes its whole scope in one zone (complete, punched and clean) before moving to the next zone, instead of batching the same task across the whole building. It feels slower, but it finishes faster, catches mistakes in the first zone instead of every zone, and improves quality, safety and space on site.

Why Do We Think Batching Is Faster?

Most people have been taught, in school, in jobs, and by example, that batching is the fastest and most productive way to work. Batching means doing one common task across multiple areas, multiple items, or multiple efforts all at once. It feels efficient. You set up once, you stay in the same mindset, and you appear to be making progress everywhere.

That instinct runs deep. It shows up in the way we pack a truck, run errands, clean a house, and plan a workday. Because it is so familiar, it rarely gets questioned, which is exactly why it is worth questioning on a construction project where the cost of getting it wrong is measured in labor hours, rework, and safety.

One process flow turns that thinking around. Instead of spreading a single task thinly across many places, you take one process, one task, one thing, and carry it from start to finish in its entirety, while keeping your attention on the quality that process requires.

What Counts as a Process?

A process, in the way I use the word, is a trade process or a crew’s scope of work. It is the work that crew has to install or perform, and it is organized by zones. Picture a building divided into zones A, B, C, D, E, and F. The crew completes its entire scope of work in zone A before moving into zone B, rather than scattering itself across the building and leaving partial work in many places.

Here is what that looks like for a few different trades.

  • A framing crew completes all of the framing, or all of the priority walls if that is the planned scope, in one zone before moving to the next.
  • A mechanical crew completes all of the overhead duct in a zone before leaving it.
  • An electrical or plumbing crew completes all of the in-wall roughing in a zone, not just a few walls here and there.

What Doesn’t One Process Flow Mean?

It is easy to misread this, so I want to be precise. One process flow does not mean taking a single room from rough-in all the way through paint and fixtures before touching the next room. It also does not mean finishing every trade in an entire zone before anyone else enters. It means that your crew’s own process gets completed in that zone before you leave it.

When you do leave, the work should be complete in every sense. Finished. Punched. Cleaned. You demobilize from that area knowing everything you promised for your process is one hundred percent done.

What Does the Two-Box Example Show?

Here’s a simple example that makes the point better than any lecture. Imagine you have two boxes to pack and mail. Most people instinctively open both boxes, spread the products for both, pack both, seal both, tape both, and label both, one step at a time across the pair. It feels faster.

It is not. If you take one box, open it, pack it, seal it, and label it, and then move on to the second box, the job finishes considerably faster, almost every time. The reason is that batching hides the switching and the waiting inside the work. Nothing is truly finished until the very end, and any mistake affects everything at once.

Imagine you discover halfway through that you used the wrong tape. In the batched version, both boxes are affected. In the one-at-a-time version, only the first box is, and you fix the problem before it ever touches the second. Construction works the same way. A crew that completes one zone fully learns what is wrong in that zone while there is still time to correct the approach for the next.

Why Does One Process Flow Work in Construction?

The benefits stack up quickly once you start working this way.

  • Focus and quality improve because the crew is concentrating on one scope in one place.
  • Flexibility improves because a crew doing one thing at a time can change direction when it needs to, instead of being locked into several half-finished tasks.
  • Productivity improves, just as it does with the boxes.
  • Floor and logistics space opens up because materials are not spread out across the entire building.

Together these effects reinforce each other. Better focus leads to better quality, better quality leads to less rework, and less rework frees up time and space for the next zone. The gains compound as the crew moves through the building.

Safety also improves, because a focused crew working on one process is less distracted. Morale improves, because a crew working together toward a visible finish feels like it can win. And inventory costs drop, because you are not tying up capital in materials staged everywhere well before they are needed.

How Does One Process Flow Build In Quality?

Working one zone at a time for a single process gives a crew the chance to truly understand the quality expectations for that process and to dig into them. Use your quality checklist or your visual feature of work board and inspect the work before you move to the next zone. That means punching as you go, preparing as you go, and finishing the product as you go, instead of saving all of that for a long punch list at the end.

What Are We Asking Workers and Foremen to Do?

As part of onboarding, the ask is simple to state. Go do one process at a time, by zone, and do it well. It is simple to say and takes real discipline to practice, because the old instinct to spread out and stay busy everywhere never fully goes away. Foremen can help by setting the expectation in the crew preparation huddle, naming the zone and the process for the day, and agreeing on what complete will look like before anyone picks up a tool.

How Do You Start on Your Project?

Start small. Pick one crew and one zone, and agree before the work starts what finished means for that crew’s scope in that zone. Then hold to it. Do not leave until it is complete, inspected, and clean. Once the crew sees how much smoother the next zone goes, the habit tends to spread on its own, because people believe what they have experienced far more readily than what they have been told.

If your project needs superintendent coaching, project support, or leadership development, Elevate Construction can help your field teams stabilize, schedule, and flow.

For the full method, see One Piece, Process, or Progress Flow.

So here is the challenge. Find one place on your project where a crew is spread across several areas doing the same task in each. Ask what it would take to have them finish that process in a single zone first. Then watch what happens to their focus, their pace, and the quality of what they leave behind.

Bottom line: do one process, one task, one thing from start to finish in its entirety. Practice that, and the rest of Lean starts to make sense.

On we go.

FAQ

Why do so many people believe batching is the fastest way to work?

Because it feels efficient. Doing the same step across many items seems to reduce setup and keeps people in one rhythm. Most of us have been taught this our entire working lives, so it takes deliberate effort to see that finishing one item at a time is usually faster.

What is the difference between one process flow and finishing a single room completely?

One process flow means a trade completes its own scope of work across a whole zone before leaving that zone. It does not mean taking one room from rough-in through final finishes. The unit of focus is the trade process within a zone, not the room.

What does it mean to finish a zone before moving on?

Everything the crew promised for its process in that zone is complete, punched, and cleaned, and the crew has demobilized from the area. Nothing is left half-done to return to later, which is what keeps unfinished work from quietly piling up across the project.

How does one process flow improve quality?

Because the crew is concentrating on one scope in one place, they can use a quality checklist or feature of work board and inspect the work before moving to the next zone. Issues get caught and fixed as the work happens, rather than piling up on a punch list at the end.

If you want to learn more we have:

-Takt Virtual Training: (Takt Virtual Training)
-Check out our YouTube channel for more info: (Elevate Construction on YouTube)
-Listen to the Elevate Construction podcast: (Elevate Construction Podcast)
-Check out our training programs and certifications: (Training Programs and Certifications)
-The Takt Book: (The Takt Book on Amazon)

Discover Jason’s Expertise:

Meet Jason Schroeder, the driving force behind Elevate Construction. As the company’s Founder and COO, he’s dedicated to taking construction to new heights. With a wealth of industry experience, he’s crafted the Field Engineer Boot Camp and Superintendent Boot Camp – intensive training programs engineered to cultivate top-tier leaders capable of steering their teams towards success. Jason’s vision? To expand his training initiatives across the nation, empowering construction firms to soar to unprecedented levels of excellence.

Posted in All

Lean Onboarding Series – The Four Things

Read 9 min

The Four Things Every Person Needs to Succeed

There are four things every person on a project needs in order to be successful. Training. Tools and equipment. A place to work. And the time to do the task. If any one of those four is missing, nobody can succeed, and I do mean nobody, no matter how talented, motivated, or hardworking they are.

Short answer: Every person on a project needs four things to succeed: training, tools and equipment, a place to work, and the time to do the task. If any one is missing, nobody can succeed, no matter how talented or hardworking they are. Before a task starts, ask all four questions. Any “no” is a roadblock to remove.

These concepts are part of the foundation of Lean onboarding and orientation, and I want them in front of the whole industry. I want these ideas in every orientation, huddle and training, so people can truly absorb them. These ideas sound almost too commonsensical when you say them out loud. The problem is that on real projects, one or more of the four is missing far more often than we would like to admit.

Why Do We Assume Instead of Check?

How many times have we assumed someone knew the task, had the right tool, or had received a specific training, only to find out later that they did not? I do this too. We assume, they did not have it, and then the execution broke down. It happens constantly.

That is exactly why this four-part check matters. It turns assumptions into questions. Before any task starts, a leader can ask whether this person has the training, the tools and equipment, a place to work, and the time. If any answer is no, the task is not ready, and the leader has found a roadblock to remove before it hurts anyone.

Does Every Task Need Training?

Every task requires training. Every person should know how to do each task safely and how to do it properly. We cannot assume, even when someone has been trained before, because we do not know whether that earlier training covered the way this specific project, its documents and specifications, and this specific owner expect the work to be done.

I love the idea that sometimes people do not need to be taught, they need to be reminded. Our brains naturally filter out information that does not feel critical on a daily basis. That does not make anyone stupid, and it does not mean we are treating people like children. It means a good reminder every now and then helps people anchor back to the key steps they are supposed to be following.

That is why foremen, superintendents, and project managers are the chief reminding officers of their projects. Reminding is part of the job, and doing it well, with respect and without condescension, is a skill worth practicing.

Here is the rule of thumb I hold without exception.

  • You never send someone out to do a task they are not trained for, ever.
  • There is no learning on the job when someone could be injured or killed.
  • Every task gets at least one pass of training, even when you believe the person already knows it.

Why Is It Cheaper to Buy the Right Tool?

We do not lose our money with tools. We lose it with wasted labor hours. If a crew needs a tool or a piece of equipment, buy it or rent it. The cost of the tool is almost always small compared to the cost of skilled people standing around waiting for it, working around the lack of it, or doing the job the slow way.

The goal is simple. Get the right tools into the hands of your people, and do not let a small purchase decision quietly drain far more labor cost than the tool would ever have cost.

A quick way to feel this is to do the math on a single crew. If four skilled workers lose even an hour waiting on a piece of equipment, that is four labor hours gone, and those hours are almost always worth more than renting the equipment for the day. Seen that way, the tool is the cheap part of the equation.

What Counts as a Place to Work?

This is the one our industry underemphasizes the most. A place to work can mean a superintendent’s truck, and I appreciate every employer that gives superintendents a crew cab with a proper bed and toolboxes. It can mean a desk with enough screens to run the software the job requires. It can mean a gang box or a Conex box for a foreman. It can mean a clear physical area where a crew can actually do the work.

Too often, we ask someone to spend six months, a year, even two years working in a dirty, dusty, poorly configured trailer, without the right internet and without enough space. We put foremen outside without proper gang boxes, with materials stored everywhere and no place to lay anything down, let alone do real work.

Here are the kinds of workspace gaps that quietly hold people back.

  • A trailer that is too small, poorly laid out, or missing the screens and internet the team needs to run their software.
  • A foreman without a proper gang box, Conex box, or mobile office to organize tools and materials.
  • A work area so cluttered by stored materials that a crew has nowhere clear to actually perform the task.

We cannot do our jobs without the space to do them. That includes trucks, crew cabs, toolboxes, gang boxes, Conex boxes, mobile offices, and a clear work area when the foreman actually goes to do the work.

Why Does Time Matter as Much as Training?

We cannot overburden workers, and we cannot overburden project management teams either. Every task deserves the proper amount of time to execute, even when we feel tempted to push people to make money or recover a delay.

Pushing people to the point of exhaustion is counterproductive. Tired people make mistakes, mistakes become rework, and the project ends up farther behind than where it started. Beyond the math, overburdening people simply disrespects them.

Why Do the Four Work as a Set?

Training, tools and equipment, a place to work, and time function as a set. If any one is missing, a person cannot execute the task, regardless of how awesome they are, how much they want to do it, or how hard they are willing to work. A great person with no time still fails. A great person with no place to work still struggles. The system has to provide all four.

This is also why the four work well as a diagnostic. When a task stalls or a crew falls behind, running down the list quickly tells you where the system failed, and it keeps the conversation focused on fixing conditions instead of blaming individuals.

That reframes how a leader should respond to poor performance. Before asking what is wrong with the person, ask which of the four they were never given.

How Do You Build the Four-Question Check Into Your Project?

None of this requires a major program. It requires making the four-question check a regular habit. Put it into your pre-task planning, your look-ahead reviews, and your daily huddles, and ask it about people at every level, from a new laborer to a project manager.

If your project needs superintendent coaching, project support, or leadership development, Elevate Construction can help your field teams stabilize, schedule, and flow.

So here is the challenge. Pick three people on your project, one in the field, one in the office, and one in leadership. For each, ask whether they truly have training, tools and equipment, a place to work, and time. Wherever the answer is anything other than a clear yes, you have found the first thing to fix.

Bottom line: there is no learning on the job when somebody could get injured or killed. Make sure every person you lead has all four, and you remove the most common reasons good people fail.

On we go.

FAQ

What are the four things every person needs in order to be successful?

Training, tools and equipment, a place to work, and the time to do the task. If any one of the four is missing, nobody can succeed, regardless of talent, motivation, or work ethic.

Why do people sometimes need reminding rather than teaching?

Because the brain filters out information that does not feel critical on a daily basis. A reminder helps people return to the key steps they already know, which is why foremen, superintendents, and project managers act as the chief reminding officers of their projects.

Why is it cheaper to buy or rent the right tool?

Because the real cost comes from wasted labor hours. If people need a tool or piece of equipment, buying or renting it is almost always cheaper than paying skilled workers to wait, improvise, or work slowly without it.

Why is overburdening people counterproductive even when a project is behind?

Because exhausted people make mistakes, and mistakes create rework that pushes the project even further behind. Pushing people past their capacity also disrespects them, which is a core principle of Lean.

If you want to learn more we have:

-Takt Virtual Training: (Takt Virtual Training)
-Check out our YouTube channel for more info: (Elevate Construction on YouTube)
-Listen to the Elevate Construction podcast: (Elevate Construction Podcast)
-Check out our training programs and certifications: (Training Programs and Certifications)
-The Takt Book: (The Takt Book on Amazon)

Discover Jason’s Expertise:

Meet Jason Schroeder, the driving force behind Elevate Construction. As the company’s Founder and COO, he’s dedicated to taking construction to new heights. With a wealth of industry experience, he’s crafted the Field Engineer Boot Camp and Superintendent Boot Camp – intensive training programs engineered to cultivate top-tier leaders capable of steering their teams towards success. Jason’s vision? To expand his training initiatives across the nation, empowering construction firms to soar to unprecedented levels of excellence.

Posted in All

Lean Onboarding Series – Communicate for Understanding

Read 9 min

Communication Is Not What You Said, It Is What They Understood

The purpose of communication is that someone else understands your message. It is not that we said it. It is not that we checked a box. It is not even that we did our due diligence. The only real measure of success is whether the receiver understood what we were trying to communicate, whether that message was spoken, written, drawn, or shown in any other way.

Short answer: Communication is not what you said, it’s what they understood. Plan how you’ll say it, say it, then check for understanding (ask for a repeat-back, ask what the next step is, or watch the first few minutes of the work), and adjust if it didn’t land: explain it, draw it, then do it hands-on together.

Why Is Completing the Task the Wrong Measure?

Most of the communication habits on a project are measured by completion. Did we give the orientation? Did we hold the morning huddle? Did we fill out the pre-task plan? Those are all checkboxes, and every one of them can be completed perfectly while the people on the other end understood almost nothing.

That is how a project ends up with a signed stack of paperwork and a crew that still does not know what to do. The paper proves a process happened. It says nothing about whether a human being understood.

The better question is always about the receiver. Did the people in that orientation understand what we needed them to understand? Did the workers in that huddle walk away knowing what I wanted them to know? When the crew filled out the pre-task plan, did they actually understand what they need to know to do the task properly, according to the message that was given?

Watch for these signs your team is measuring communication by completion instead of by understanding.

  • Success defined by whether the orientation was given or the huddle was held, rather than by whether the people understood what they needed to.
  • Paperwork like a pre-task plan treated as finished the moment it is signed, with no check on whether the crew actually grasped the content.
  • Frustration directed at the listener when a message does not land, rather than a question about how the message was delivered.

How Do You Use Plan, Do, Check, Act to Communicate?

There is a straightforward way to build understanding into every message. Know what you are going to say. Communicate it in the way you believe people will understand best. Then run a simple PDCA cycle, plan, do, check, act.

You plan how to say it. You say it. You check whether it was understood the way you intended. And if it was not, you act, meaning you adjust and try again. The check step is the one most people skip, and it is the only step that tells you whether the first two worked. Skip it, and you are guessing.

Why Might Someone Who Seems Difficult Simply Not Understand?

People take in information in different ways. The common way to describe this is auditory, visual, and kinesthetic, hearing it, seeing it, or doing it, and in reality everyone uses a mixture of all three. The practical point is what happens when a message is not landing.

If someone on your crew is combative, confused, or completely on a different page, it may not be because they are stubborn, disobedient, or difficult. It may be that they legitimately do not understand. They are not stupid. They may well be smarter than you are. They may simply receive information differently than the way you are delivering it, and no amount of repeating the same words in the same way will fix that.

That is exactly when you change your approach. Switch the mode until something works.

  • Start by explaining it verbally in plain, simple language.
  • If that does not land, draw it out or show a picture or a sketch.
  • If that still does not work, go to the place of work and do it hands-on together with the person.

Whatever it takes to get the message understood the way you intended, that is the measure of success. It is not the number of times you explained it. It is whether it landed.

Notice what this changes about your own role. If a message did not land, the first suspect is the delivery, not the listener. That one shift removes a huge amount of unnecessary conflict from a jobsite, because most arguments about “not following instructions” turn out to be arguments about instructions that were never actually understood.

Think about how many of us have been with a partner for ten, twenty, thirty, or forty years and still struggle to understand each other’s simple messages, even though we speak the same language. If it is that hard in our closest relationships, it makes sense that it takes deliberate effort on a jobsite with dozens of people from different backgrounds.

Is Asking for a Repeat-Back Disrespectful?

Always verify understanding. Asking someone to repeat-back what they heard is not disrespectful, and it is not treating them like a child. I will often say something like, “Can you please repeat-back to me what you think you heard? I want to make sure I did a good job communicating.”

Framed that way, the question puts the responsibility where it belongs, on the person delivering the message. It is not a statement that the other person is too slow to get it. It is a statement that I respect them enough to make sure we are on the same page, and that I take my own responsibility as the communicator seriously. If I did not explain it well the first time, I want the chance to explain it a second time.

Where Does Communicating for Understanding Apply?

This principle runs through every communication touchpoint on a project. It applies in an orientation, where the measure of success is whether people understood, not whether the presentation happened. It applies in the morning worker huddle and in the crew preparation huddle. It applies to every written plan, every drawing, every email, and every instruction given across a tailgate.

Think of the cost of getting this wrong. A misunderstood instruction becomes rework, a misunderstood safety expectation becomes an injury risk, and a misunderstood plan becomes a trade standing around waiting. A few seconds of verification up front is cheap compared to any of those outcomes.

You do not have to use my exact method. Use whatever approach works for your team. The only non-negotiable is that you can verify the message that was given is the message that was understood.

How Do You Build the Habit Into Your Team?

None of this requires new software or a long training program. It requires a small change in habit, repeated until it becomes the normal way your team talks to each other. After you communicate something important, stop and check. Ask for a repeat-back, ask what the next step is, or watch the first few minutes of the task to confirm it matches what you meant.

If your project needs superintendent coaching, project support, or leadership development, Elevate Construction can help your field teams stabilize, schedule, and flow.

So here is the challenge. Pick one important message you are going to communicate this week, an instruction, a safety expectation, or a change to the plan. Plan how you will say it, say it, and then verify understanding before you move on, noting what you learned about how that person or crew best receives information. If the repeat-back is not what you intended, treat that as information about your delivery, not a problem with the person.

Bottom line: the purpose of communication is that someone else understands your message. Measure yourself by that standard, and a surprising number of “difficult” people turn out to be people who were never given a message they could understand.

On we go.

FAQ

Why is completing an orientation or a huddle the wrong measure of success?

Because completion only proves the message was delivered, not that it was received. A huddle can be held, an orientation can be given, and a pre-task plan can be signed, all without the people involved understanding what they needed to. The real measure is whether the receiver understood.

What does PDCA add to everyday communication?

PDCA, plan, do, check, act, adds the check step that most people skip. You plan how to deliver the message, deliver it, check whether it landed as intended, and then adjust if it did not. Without the check, there is no way to know whether the message worked.

What should a leader do when a worker seems combative or confused?

Consider that the person may not understand rather than assuming they are being difficult. Try another way of delivering the message, such as drawing it, showing a picture, or going to the work area and doing it hands-on together, until the message is understood the way it was intended.

Is asking someone to repeat the message back disrespectful?

No. It’s an act of respect. It puts the responsibility for clear communication on the person delivering the message and gives them a chance to explain it again if the first attempt did not land.

If you want to learn more we have:

-Takt Virtual Training: (Takt Virtual Training)
-Check out our YouTube channel for more info: (Elevate Construction on YouTube)
-Listen to the Elevate Construction podcast: (Elevate Construction Podcast)
-Check out our training programs and certifications: (Training Programs and Certifications)
-The Takt Book: (The Takt Book on Amazon)

Discover Jason’s Expertise:

Meet Jason Schroeder, the driving force behind Elevate Construction. As the company’s Founder and COO, he’s dedicated to taking construction to new heights. With a wealth of industry experience, he’s crafted the Field Engineer Boot Camp and Superintendent Boot Camp – intensive training programs engineered to cultivate top-tier leaders capable of steering their teams towards success. Jason’s vision? To expand his training initiatives across the nation, empowering construction firms to soar to unprecedented levels of excellence.

Posted in All

Lean Onboarding Series – Orientations

Read 9 min

If Toyota Can Spend a Month on Orientation, We Can Spend an Hour and Do It Right

Onboarding and orientation is one of the single highest-leverage hours on any construction project, and it is also one of the most commonly rushed, skipped, or done badly. This is the capstone of our onboarding series, so I want to be direct about what a good orientation looks like, why it matters so much, and how to build one that fits on a real jobsite.

Short answer: A good construction site orientation is interesting, personal, verified and visual. Show a short welcome video, explain the rules in person, test understanding, walk new workers around the site (crosswalks, restrooms, lunch area), explain the bathroom culture, and hand out stickers showing what each person is trained to do. It takes about an hour.

Share This Series With Every Foreman and Worker

If you are a superintendent or a project manager working through this series on your own, kudos to you. You are already taking a real step on your Lean journey. The second step is getting this same information to every foreman and every worker on the project. I would also encourage you to invite your trade partners, and your own self-performed workers and foremen, to read this series before they ever step onto your site. People who arrive already understanding the game are far easier to set up for success than people learning it for the first time in the middle of a busy workday.

Why No Worker Should Be Thrown Onto a Site Unprepared

Onboarding is an incredible opportunity for safety, for quality, and honestly for enjoyment. No worker wants to be dropped onto a jobsite and set up to fail without ever being told how to succeed. An orientation increases the odds that everyone understands how the game is played and how to stay safe while playing it.

Research backs this up. A study from Ontario’s Institute for Work & Health found that workers in their first month on a job were over four times more likely to have a lost-time injury than workers with more than a year in the job. The logic behind the correlation is easy to follow, though. The better someone understands the site, the rules, and the expectations before they start, the less likely they are to get hurt figuring it out the hard way.

What a Good Orientation Actually Feels Like

An orientation should be interesting. It should be somewhat captivating, impactful, and memorable. If possible, it should connect the workers and foremen to the project team personally, so they feel like part of something rather than a headcount being processed through a gate.

A boring, rushed orientation does the opposite. It teaches people that safety and rules are paperwork to get through, and it tells them on day one how much the project actually cares about them.

Think about what a new worker is silently asking during those first few minutes. Do these people care whether I go home safe tonight? Do they respect my time? Do they have their act together? An orientation answers all three questions whether you intend it to or not, so it is far better to answer them on purpose.

How I Run an Orientation

Here is the sequence I personally follow when welcoming a new group.

  • Start with a pre-recorded welcome video, either one I made myself or one from the company, so every person receives the same consistent message.
  • Explain the rules verbally for at least fifteen minutes, then test the group on a number of items to confirm they were paying attention and understood.
  • Once they pass, walk them outside to see the site itself, including crosswalks, restrooms, and where they will eat lunch.
  • Explain the bathroom culture, that we keep those facilities nice on purpose because we respect the people using them.
  • Hand out safety stickers showing exactly what each person is qualified and trained to do, and complete any worker information sheets so everyone is set up and ready.

Done this way, people walk away feeling that the superintendent cared enough to take the time to orient them. That feeling matters, because it is where reciprocal respect between a workforce and a project team begins.

I know there are projects across this country and around the world that skip orientations entirely. Every project, every company, and every type of work needs to orient people as they arrive. This should not be optional anywhere.

The High-Level Version if You Do Not Want the Full Sequence

If you prefer a simple version you can hold in your head, it comes down to five things.

  • Make sure people actually receive the information, which means it has to be at least somewhat interesting.
  • Make a personal connection, which usually means you have to show up in person.
  • Verify they understand, whether you use a test or not, because that responsibility belongs to you.
  • Show them visually how to interact with the site, which usually means a short walk.
  • Give them the tools and credentials they need to succeed from the first day.

The verification step deserves special attention. Telling someone the rules is not the same as confirming they understood them. If understanding was never checked, you do not actually know whether the orientation worked.

The personal connection step matters just as much. A superintendent who takes the time to stand in front of the group, look people in the eye, and explain why the rules exist sends a message no video can send alone. The video delivers consistency. The person delivers meaning.

How Far the Best Companies Take It

One of the proudest things I have ever seen is a trade partner, or a general contractor with self-performed workers, spending at least a day or a day and a half orienting new employees, making sure they are safe and fully set up. I am even prouder when that stretches to three days or five days, or into a two or three week onboarding period where a new person gets a buddy, shadows experienced people, and gets oriented to their crew properly before being expected to perform on their own.

What Toyota Does That We Should Learn From

As I understand it, at the Lexus plant, temporary workers spend a month being onboarded, oriented, and prepared before they are ever allowed to step foot inside the factory. A month. If they can invest that kind of time before a temporary worker touches a vehicle, we can certainly spend a half hour, an hour, or an hour and a half doing this right on a jobsite, in addition to whatever orientation each company already provides.

The point is not necessarily making orientations longer. We do not have to bore people to death. The point is making them impactful and memorable, and connecting with the people who matter most.

Building This Into Your Own Project

None of this requires a big budget. It requires deciding that the first hour a person spends on your site is worth planning, and then planning it with the same care you would give to any other critical activity.

If your project needs superintendent coaching, project support, or leadership development, Elevate Construction can help your teams build onboarding and orientation that is memorable, verified, and connected to the people running the project, rather than a rushed formality that people forget before lunch.

So here is the challenge. Look honestly at the last orientation your project ran. Ask whether the information was interesting, whether anyone showed up personally to make a connection, whether understanding was actually verified, and whether the new person was shown the site with their own eyes. Wherever the answer is no, that is your first improvement.

Bottom line: make orientations impactful and memorable, and make them count. Give every new person that experience, and you start every relationship on your project on the right foot.

On we go.

FAQ

Why should a site orientation be interesting, not just complete?

Because information people do not absorb is information they do not have. A complete but boring orientation can check every box on paper while leaving workers unable to remember the rules, which defeats the purpose. Making it captivating and memorable is what turns a required formality into something that changes behavior on site.

Should you test workers at orientation?

The test confirms understanding rather than assuming it. It is the leader’s responsibility to make sure workers understand, whether through a formal test or another method. A test also signals that the content matters enough to be checked.

Does a better orientation have to be longer?

Not necessarily. The goal is impact and memorability, not length for its own sake. Some of the best companies do invest days or weeks in onboarding, but even a short orientation can be effective if it is engaging, personal, verified, and includes a visual walk of the site.

Why does the article mention the Lexus plant’s month-long onboarding?

It is used as a benchmark. If a world-class manufacturer spends a month preparing temporary workers before they enter the factory, a construction project can certainly invest an hour or so to prepare people properly before they start work in a much higher-risk environment.

If you want to learn more we have:

-Takt Virtual Training: (Takt Virtual Training)
-Check out our YouTube channel for more info: (Elevate Construction on YouTube)
-Listen to the Elevate Construction podcast: (Elevate Construction Podcast)
-Check out our training programs and certifications: (Training Programs and Certifications)
-The Takt Book: (The Takt Book on Amazon)

Discover Jason’s Expertise:

Meet Jason Schroeder, the driving force behind Elevate Construction. As the company’s Founder and COO, he’s dedicated to taking construction to new heights. With a wealth of industry experience, he’s crafted the Field Engineer Boot Camp and Superintendent Boot Camp – intensive training programs engineered to cultivate top-tier leaders capable of steering their teams towards success. Jason’s vision? To expand his training initiatives across the nation, empowering construction firms to soar to unprecedented levels of excellence.

Posted in All

Short-Term Planning in Construction: Stop Building the Same Plan Four Times

Read 8 min

Here’s the deal. There is a habit in short-term planning that wastes an enormous amount of a project delivery team’s time, and almost nobody questions it. We build the plan, then we build it again, then we build it again, then we build it one more time. I want to explain why that happens, why it is overprocessing at its worst, and what to do instead.

Short answer: Short-term planning in construction should build the plan once. The pull plan, done phase by phase, becomes the production plan. The six-week make-ready lookahead and the weekly work plan are filters of that plan, not new creations. The lookahead filters for roadblocks and making work ready. The weekly work plan filters for commitments at the handoffs, and those commitments go into the foremen’s hands.

Where Does the Short-Term Plan Come From?

Start with the master plan, which should be a macro-level Takt plan. From there, you pull plan phase by phase. A phase is not a duration of time. It is a geographical location with a start and an end, with its own zones.

That pull plan becomes your production plan, and the production plan is the basis for everything. It should have buffers and milestones, and it should be an achievable, coordinated plan.

The Instruction I Cannot Subscribe To

When I was first taught the Last Planner® System, the instruction went like this. Have the trades be part of the pull plan. Then have them make a lookahead plan from scratch. Then have them make a weekly work plan from scratch. Then have them make a day plan from scratch.

That is overprocessing at its worst, and I cannot subscribe to that whatsoever.

What the Rebuilding Looks Like in Practice

The problem gets worse when it is mixed with the concept of stickies. Here is the pattern:

  1. Somebody does a pull plan on one board.
  2. Then there is a separate board for the lookahead, with completely different stickies.
  3. Then there is another separate board with stickies just for the weekly work plan.

That last plan is not vertically aligned to milestones. It does not have flow. And it is a complete waste of time for the project delivery team.

You might say, well, at least they have stickies so they can see. Yes, but they are seeing the wrong thing. The pull plan. The pull plan. The pull plan. The pull plan is the coordination.

Filters, Not New Creations

Once the pull plan educates your production plan (your actual level three schedule, and not in CPM, because I do not believe in CPM), everything downstream becomes a filter rather than a new creation:

  • The six-week make-ready lookahead is a filter, so you can IDS, meaning identify, discuss, and solve roadblocks and make work ready.
  • The weekly work plan is a filter, and its filter is commitments, commitments, commitments, commitments.

All they are is filters. They are not brand new creations.

I have written more about how to filter weekly work plans from the pull plan.

Plan How it is made What it is for
Pull plan, phase by phase Built once, with the trades The coordination. It becomes the production plan.
Six-week make-ready lookahead A filter of the production plan Identify, discuss, and solve roadblocks, and make work ready
Weekly work plan A filter of the production plan Commitments at the handoffs, in the foremen's hands
Day plan A filter of the weekly work plan The handoffs the project delivery team goes to hit

What Happens in the Weekly Tactical Meeting?

What I do in the trade partner weekly tactical, the meeting you have every week with your trade partners, is very effective, and it comes down to three things:

  1. Confirm with each trade that their scope is still on schedule.
  2. Look at the critical handoffs and make sure we are still on track.
  3. Ask whether any trade needs to request something from another trade that they must have in order to make their commitment.

Your weekly work plan is all about commitments, and those commitments are what have to happen in the handoffs on a weekly basis.

How Do You Choose Which Handoffs to Attend?

When you get into the next week and start planning the next day, you realize you have to hit that handoff, that handoff, that handoff. As the project delivery team member over the area, you might not be able to watch every one.

Say fifteen handoffs are happening tomorrow. Ten of them are pretty typical, so you go down the line saying, you will hand off, good, you got it, you got it. Then a trade says they want some help, so that one goes on your list. Then there is a new one, so that goes on your list too. Then a critical one, and another critical one. Now, as the superintendent, field engineer, lead person, or assistant superintendent, you have four handoffs to go hit, the ones you are committed to in the weekly work plan, to make sure you are handing off successfully.

That is how it works. Then you mark them. If you have any problems, you address them in that same-day afternoon foreman huddle, so you can correct for tomorrow.

Get It Off the Conference Room Wall

The other thing I would say is get that weekly work plan off the wall. Do not keep it on the conference room wall.

This is where Toyota’s principle applies: use only reliable, thoroughly tested technology, and Lean follows the same rule. The plan has to be available to everybody. Even if you print it out so everybody has a physical weekly work plan, I am fine with that. But it has to be everywhere. You cannot have it only on stickies on a wall back in the conference room.

Everybody needs to see as a group, know as a group, and act as a group. So instead of leaving the weekly work plan static in the office, I want it in the foremen’s hands. What you can keep in the office are the roadblock boards, so you have a place to talk about roadblocks.

That is the main philosophy around weekly work planning.

So here is the challenge. Count how many times your team rebuilds the same plan from scratch. If the answer is more than once, start treating the lookahead and the weekly work plan as filters of the pull plan instead.

Bottom line: Build the plan once, then filter it.

If your project needs superintendent coaching, project support, or leadership development, Elevate Construction can help your field teams stabilize, schedule, and flow.

Want your team trained on this? See our Last Planner® System and Takt training.

On we go.

FAQ

What is short-term planning in construction?

It is the lookahead, the weekly work plan, and the day plan, all filtered from the pull plan and the production plan. I treat each one as a filter, not a new creation, so the plan only gets built once.

What is overprocessing in short-term planning?

It is having trades participate in the pull plan, and then build a lookahead plan from scratch, a weekly work plan from scratch, and a day plan from scratch. Each rebuild duplicates work that the pull plan already coordinated.

Why are separate sticky boards for each plan a problem?

Because the resulting plan is not vertically aligned to milestones and does not have flow. People can see stickies, but they are seeing the wrong thing, since the pull plan is where the coordination actually happens.

How does a superintendent decide which handoffs to attend?

Out of all the handoffs happening the next day, most are typical and can be confirmed with the trades. The ones that go on the list are where a trade asks for help, where the handoff is new, or where it is critical.

Should the weekly work plan stay on the conference room wall?

No. I want it in the foremen’s hands, even as a printout, so everybody can see, know, and act as a group. The roadblock boards can stay in the office.

People Also Read:

What Is a Look Ahead Plan in Construction?
The Integrated Production Control System
The Difference Between Roadblocks and Constraints

If you want to learn more we have:

-Takt Virtual Training: (Takt Virtual Training)
-Check out our YouTube channel for more info: (Elevate Construction on YouTube)
-Listen to the Elevate Construction podcast: (Elevate Construction Podcast)
-Check out our training programs and certifications: (Training Programs and Certifications)
-The Takt Book: (The Takt Book on Amazon)

Discover Jason’s Expertise:

Meet Jason Schroeder, the driving force behind Elevate Construction. As the company’s Founder and COO, he’s dedicated to taking construction to new heights. With a wealth of industry experience, he’s crafted the Field Engineer Boot Camp and Superintendent Boot Camp – intensive training programs engineered to cultivate top-tier leaders capable of steering their teams towards success. Jason’s vision? To expand his training initiatives across the nation, empowering construction firms to soar to unprecedented levels of excellence.

Posted in All

Lean Onboarding Series – The Crew Preparation Huddle

Read 9 min

No Crew Is Ever in Such a Hurry That It Can Skip Real Preparation

Between the afternoon foreman huddle, the next day’s worker huddle, and now a crew preparation huddle, this might sound like an overwhelming number of meetings layered onto a normal workday. Look at the actual durations involved, though, and a different picture emerges entirely.

Short answer: A crew preparation huddle is the few minutes right after the worker huddle when a crew sets up its area (3S or 5S), walks the job, fills out and signs a pre-task plan, aligns on quality, and gets at least two minutes of training from the foreman. Next to a 30-minute afternoon foreman huddle and a 5- to 10-minute worker huddle, it adds very little time, and it prevents rework and injuries.

How Much Time Does a Crew Preparation Huddle Really Take?

The afternoon foreman huddle runs about thirty minutes. The following day’s worker huddle runs somewhere between five and ten minutes. Getting a crew started right after that, with a crew preparation huddle, is not a significant expense or sacrifice at all. In truth, this is something every crew should have been doing since the earliest days of this trade. We are simply finally giving it a real name and an agenda.

Where Does the Crew Preparation Huddle Fit?

By the time a crew reaches this huddle, the weekly work plan has already come from the trade partner weekly tactical, the day plan has already come from the afternoon foreman huddle, and the worker huddle has already communicated the plan to the broader team. Now, the specific crew handling a specific scope of work prepares for that exact task, filling out pre-task plans, completing quality preparation paperwork, and aligning directly on quality expectations for the day.

Every crew on a Lean project should learn and apply 3S or 5S, stabilizing and cleaning their own work area before starting. Every crew should also understand the eight wastes, the specific things worth actively looking for and removing as part of the actual work itself.

What Happens in a Crew Preparation Huddle?

Here is what a crew preparation huddle actually involves.

  • Setting up the work area, gang boxes, tools, cords, ladders, and anything else needed, specifically arranged to reduce as many of the eight wastes as possible.
  • Walking the job together, filling out and signing an actual pre-task plan, and aligning directly on the quality expectations for that day’s work.
  • A real two minutes of training, at minimum, delivered by the foreman directly ahead of the task, reinforcing exactly what the crew needs to know before starting.

Why Would We Never Skip Preparation Anywhere Else?

No crew is ever in such a hurry that it has to start work without proper preparation. We do not skip real preparation anywhere else that actually matters to us.

  • A surgeon does not skip preparation before an operation, and neither does the patient’s own care team around them.
  • A pilot does not simply hop into a plane and take off without a preflight check, no matter how tight the schedule looks that day.
  • Most of us do not skip our own normal routine before going to bed, or before showing up to something like a child’s basketball game, small as those moments seem.

Somehow, in construction, people sometimes go straight out and start working without preparing at all, treating a high-stakes environment with less care than we extend to far smaller moments in our daily lives.

Does Preparation Cut Production?

Think of it this way. A crew that spends real time preparing might only have seven and a half productive hours in an eight-hour day. That crew will still accomplish significantly more than a crew that used the full eight hours but started completely unprepared. Preparation is not time subtracted from production. It is exactly what makes the remaining time productive in the first place.

An unprepared crew does not actually get a full eight hours of productive work either. It simply spreads its lost time across the whole day instead of concentrating it up front, through searching for missing tools, correcting avoidable mistakes, and figuring out details that should have already been settled before the first task even began.

Setting up the area through 3S or 5S, actively looking for the eight wastes, walking the job together, signing a real pre-task plan, aligning on quality, and receiving real training beforehand, that entire sequence is how a crew actually gains real production in the field. None of it is wasted time.

How Should You Calculate the Cost of a Huddle?

Here is a mistake worth correcting directly. You cannot simply calculate the number of people standing in a huddle, multiplied by the time spent, multiplied by their labor rate, and call that the real cost of preparation. That calculation misses the entire point.

The actual comparison worth making is between the cost of that huddle and preparation time, versus the cost of doing the work wrong, ripping it out, redoing it, and potentially someone getting hurt in the process. Set aside the catastrophic human cost of an injury entirely, which matters more than anything else on this list, and the financial comparison alone still makes this preparation worth it.

Rework alone tends to cost far more than the original task would have, since it requires undoing finished work, correcting the underlying mistake, and then redoing the task a second time, all while the rest of the schedule keeps moving forward regardless. A ten-minute huddle rarely competes with that kind of cost on anything close to equal footing.

How Do You Know It Worked?

Here is the honest, somewhat frustrating part of all this. When a crew preparation huddle works as intended, you will almost never be able to directly measure how much it actually saved you. Work stays prepared. The crew stays effective. Nothing dramatic happens, because the very point of this preparation is preventing the dramatic problem from ever occurring in the first place. The absence of a visible disaster is the actual proof, even though it never shows up as a clean, satisfying number on a report.

This is exactly why it takes conviction to keep doing this consistently, rather than waiting for a spreadsheet to justify it after the fact. Trusting the logic behind prevention, even without a dramatic before-and-after comparison to point to, is part of what it actually means to lead with real discipline rather than only reacting to visible evidence.

How Do You Build the Habit Into Your Crews?

None of this requires an elaborate new program. It requires protecting these few extra minutes before work begins, treating them as seriously as any other part of the production plan, rather than as an optional courtesy that gets skipped the moment schedule pressure increases.

If your project needs superintendent coaching, project support, or leadership development, Elevate Construction can help your teams build crew preparation huddles directly into daily practice, protecting that preparation time even when it would feel tempting to rush straight into the work instead.

So here is the challenge. Pick one crew on your own project currently skipping or rushing through this preparation, and give them the full version for one week straight. Watch closely for fewer mistakes, less rework, and smoother days, even though none of that improvement will ever show up as a single clean number you can point to directly.

Bottom line: no crew is in such a hurry that it has to go do the work without proper preparation. Protect those few minutes every single day, and the rest of the workday runs better because of it.

On we go.

FAQ

Why is people × time × labor rate the wrong way to cost a huddle?

Because that calculation treats preparation time as pure loss without accounting for what it actually prevents, rework, wasted materials, and the far more serious possibility of someone getting hurt. The accurate comparison weighs the cost of preparation against the cost of doing the work wrong, which almost always favors spending the time preparing properly.

Why is it so difficult to prove that a crew preparation huddle actually saved money or prevented a problem?

Because when the huddle works as intended, the problems it was designed to prevent simply never happen, leaving no visible incident or cost to compare against. A smooth, uneventful day is the actual sign of success, even though that absence of drama never produces the kind of clear, measurable evidence that would make the huddle’s value obvious after the fact.

Why compare skipping crew preparation to skipping preparation before surgery or a flight?

Because those examples make the underlying inconsistency obvious. Nobody would accept skipping preparation in situations widely recognized as high-stakes, yet construction work, which carries safety risk of its own, sometimes gets treated as though skipping that same preparation is acceptable. The comparison highlights that construction deserves the same seriousness those other examples already receive by default.

How does a crew preparation huddle actually increase overall productivity if it takes time away from the workday itself?

Because a crew that prepares properly works with fewer interruptions, less rework, and better coordination throughout the remaining hours, producing more real output even with slightly less total working time. The preparation itself is what makes the rest of the day efficient, rather than representing time subtracted from otherwise guaranteed productive work.

If you want to learn more we have:

-Takt Virtual Training: (Takt Virtual Training)
-Check out our YouTube channel for more info: (Elevate Construction on YouTube)
-Listen to the Elevate Construction podcast: (Elevate Construction Podcast)
-Check out our training programs and certifications: (Training Programs and Certifications)
-The Takt Book: (The Takt Book on Amazon)

Discover Jason’s Expertise:

Meet Jason Schroeder, the driving force behind Elevate Construction. As the company’s Founder and COO, he’s dedicated to taking construction to new heights. With a wealth of industry experience, he’s crafted the Field Engineer Boot Camp and Superintendent Boot Camp – intensive training programs engineered to cultivate top-tier leaders capable of steering their teams towards success. Jason’s vision? To expand his training initiatives across the nation, empowering construction firms to soar to unprecedented levels of excellence.

Posted in All

Lean Onboarding Series – Worker Huddles

Read 6 min

Why The Morning Worker Huddle Might Be Construction’s Most Important Meeting

One single daily meeting has done more to build genuine culture on a construction project than almost anything else tried. That meeting is the morning worker huddle, and it deserves far more attention than it usually gets.

Where The Worker Huddle Gets Treated As A Formality

A project holds a quick morning gathering, runs through a few announcements, and moves straight into the workday. That approach feels efficient in the moment it happens. It usually misses almost all of the real value a genuine worker huddle can actually provide, treating a genuine culture building opportunity as a perfunctory formality instead.

Confusing A Quick Announcement With Genuine Culture Building

The failure pattern is assuming that a worker huddle only needs to cover logistics, safety reminders, a schedule update, the day’s key tasks, rather than recognizing it as one of the highest leverage tools available for actually winning over an entire workforce. A huddle that only delivers information misses the deeper purpose, building one unified social group out of what would otherwise remain scattered, separate crews.

The System Failed Them, They Didn’t Fail The System

The system failed them, they did not fail the system. Nobody explicitly teaches leaders how to run a genuinely engaging worker huddle, so it becomes easy to default to a flat, transactional announcement style rather than something that actually builds real connection and buy in across an entire project.

The Huddle System Behind The Huddle

A genuine worker huddle sits at the end of a real chain of communication. A macro level strategic planning and procurement meeting sets the overall direction. A trade partner weekly tactical translates that into a weekly work plan. An afternoon foreman huddle turns that into a specific plan for the next day. The morning worker huddle is where all of that finally reaches the people actually doing the work, and skipping or minimizing this final link wastes much of the value built into every meeting that came before it.

What A Genuine Worker Huddle Actually Includes

A well run huddle gathers every worker on site together at a consistent queuing area each morning. It opens with genuine shout outs, real recognition for specific things people have actually done well, not generic praise. It asks for real feedback, how the bathrooms are, how site conditions feel, whether anything specific needs improving, since people who feel genuinely listened to respond in ways nothing else quite manages to produce. From there, an abbreviated but real plan for the day covers safety first, findings from a recent site walk, any owner specific items, a brief reminder about cleanliness and why it matters, a short lean concept or cultural reminder, critical permits and deliveries, and the day’s weather. The huddle closes by sending crews into their own smaller preparation huddles to plan the actual work ahead.

Why This Distinction Matters

This matters because a worker who feels genuinely cared for and included tends to bring real energy and buy in to the entire project, not just compliance with whatever gets announced. A team that huddles together as one group, rather than operating as separate, disconnected crews, moves through a project with a shared sense of direction that scattered communication never quite achieves.

Practical Answers To Common Worker Huddle Questions

Different trade partners arriving at different times can be solved either by aligning start times where genuinely possible, or by minimizing the total number of separate huddles needed, ideally down to one, occasionally two. Language differences are solved with a genuine, capable translator working alongside the person running the huddle, not by skipping non English speaking workers over. Keeping people engaged comes down to genuine vulnerability, real appreciation, and making the huddle interesting enough that people actually want to pay attention rather than checking their phones through it.

What A Genuine Worker Huddle Actually Requires

Keep these in mind when building or improving your own daily huddle.

  • Every worker gathered together at one consistent time and place
  • Genuine, specific recognition before moving into logistics
  • Real feedback requested, not just information delivered outward
  • Safety, cleanliness, and a brief teaching moment covered daily

Connect To Mission

None of this means a worker huddle needs to run long to be effective. If your project needs superintendent coaching, project support, or leadership development, Elevate Construction can help your field teams stabilize, schedule, and flow. It means treating a short daily gathering as one of the most valuable things a leader can do to genuinely win over an entire workforce.

Practical Answers To Common Worker Huddle Logistics

Use these to solve the most common obstacles to running a real huddle.

  • Align start times where possible, or minimize separate huddles
  • Bring in a genuine translator for non English speaking workers
  • Use a microphone or megaphone so everyone can actually hear
  • Keep it quick, interesting, and led with real vulnerability

A Challenge For Every Leader Running A Morning Huddle

Here is the challenge this week. Add one genuine piece of recognition and one real request for feedback into your next morning huddle, and notice what actually changes. When people feel listened to, magic happens, and that simple truth is worth building an entire project culture around.

On we go.

Frequently Asked Questions

Why is the morning worker huddle considered one of construction’s most important meetings? It sits at the end of an entire chain of planning communication, the final place where the overall project plan actually reaches the people doing the work, while also building the genuine social connection that turns separate crews into one unified team.

What does a genuinely well run worker huddle actually include? It includes gathering everyone together, opening with real recognition, asking for genuine feedback, and covering an abbreviated but real plan for the day, safety, cleanliness, permits, deliveries, and weather, before releasing crews to their own preparation huddles.

How should a project handle workers who speak different languages? Bringing in a genuine, capable translator to work alongside whoever is running the huddle ensures every worker receives the same real information and feels equally included, rather than being quietly left out of the process.

What should a leader do if trade partners arrive at different start times? Aligning start times where genuinely possible is ideal, and where it is not, minimizing the total number of separate huddles needed, down to one or occasionally two, keeps the culture building intact without requiring a huddle for every single arrival time.

Why does asking for feedback matter as much as communicating the day’s plan? People who feel genuinely listened to respond with real engagement and buy in, which means a huddle that only delivers information misses much of the actual value a two way conversation can provide.

If you want to learn more we have:

-Takt Virtual Training: (Click here)
-Check out our Youtube channel for more info: (Click here) 
-Listen to the Elevate Construction podcast: (Click here) 
-Check out our training programs and certifications: (Click here)
-The Takt Book: (Click here)

Discover Jason’s Expertise:

Meet Jason Schroeder, the driving force behind Elevate Construction IST. As the company’s owner and principal consultant, he’s dedicated to taking construction to new heights. With a wealth of industry experience, he’s crafted the Field Engineer Boot Camp and Superintendent Boot Camp – intensive training programs engineered to cultivate top-tier leaders capable of steering their teams towards success. Jason’s vision? To expand his training initiatives across the nation, empowering construction firms to soar to unprecedented levels of excellence.

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